Mental Health Customer Service
Resume:
Lisa Cornwell
Recovery Support Specialist
Gallatin, TN 37066
**************@*****.***
Professional Summary
Skilled in office administration with multiple years of experience in customer service Currently working as Lifeline recovery navigator directing clients to resources available for mental health and substance abuse disorder.
Authorized to work in the US for any employer
Work Experience
Lifeline Recovery Navigator
Buffalo Valley inc-Nashville, TN
February 2025 to Present
• Participated in regular supervision meetings to discuss client cases, share insights, and receive guidance from senior staff members
• Attended professional development workshops and trainings to enhance knowledge of mental health disorders and evidence-based interventions
• Collaborated with community organizations to coordinate referrals for additional services such as housing assistance or vocational training programs
• Provided one-on-one support to individuals with mental health and substance abuse, offering empathy, understanding, and encouragement
• Facilitated group therapy sessions focused on coping skills, stress management, and building healthy relationships
Support Staff
Centerstone Mental Health-Madison, TN
June 2023 to Present
Schedule appointments,
Check in clients, answer multiple phone lines, verify insurance
• Greeted and welcomed guests, providing excellent customer service and ensuring a positive first impression
• Managed incoming calls, directing them to the appropriate departments or individuals
• Scheduled appointments and maintained calendars for multiple executives, optimizing time management
• Maintained an organized front desk area, ensuring cleanliness and professionalism at all times
• Managed office supplies inventory, restocking as needed to ensure smooth operations Inventory Control Specialist
Amazon-Lebanon, TN
January 2022 to February 2023
• Inventory inbound items
• Scan and stow inventory
• Trained new employees
Customer Service
DT’s Used Appliances-Gallatin, TN
March 2021 to January 2022
• Open and closed store daily
• Processed loans
• Sales
• Cashier
• Assist the customer with any questions or concerns Education
High school or equivalent
Goodpasture-Madison, TN
Skills
• Time management
• Microsoft Office
• Insurance Verification (1 year)
• Multi-line Phone Systems (3 years)
Certifications and Licenses
Certified Medical Assistant
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