Customer Service Inventory Management

SHARON GIFTY ANNAN

Address** **** ** *******, ** (APT 2),01570

Email:********@*****.***

Phone:774-***-****

A resourceful and enthusiastic professional with years of hands-on experience in Customer Service, creative collaboration, and nonprofit engagement. Skilled in human interaction, communication, and data analysis, with a proven track record of effective teamwork. Adapt at supporting customer-focused operations and contributing meaningfully to project teams, all while maintaining a commitment to community involvement and continuous learning.

CORE SKILLS

•Customer Service & Sales Support

•Retail Inventory Management

•Creative Team Collaboration

•Volunteer Coordination

•Communication & Public Engagement

•Microsoft Office & Google Workspace

•Leadership

•Creative and Innovative.

•Data Analysis and Reporting

PROFESSIONAL EXPERIENCE

Assistant Sales Representative – Roots Oil Company Aug 2020 – April,2022

• Provided direct support to the sales team in retail operations, customer service, and product presentation.

• Assisted in inventory management, order processing, and stock restocking.

• Ensured excellent customer interaction, helping boost brand loyalty and sales outcomes.

• Maintained records and reports, supporting the team in achieving monthly sales target

• Creative Team Member (Volunteer) – Les Grow Foundation Customer Service Manager & Sales Associate-5star Travel company July,2022-December,2022

Customer Service Manager

• Led and motivated customer service teams to deliver excellent client support.

• Resolved escalated complaints and ensured customer satisfaction.

• Monitored performance metrics and improved service processes.

• Developed policies and training programs to enhance team efficiency. Sales Associate

• Assisted customers with product selection and provided personalized recommendations.

• Handled sales transactions, POS systems, and cash management.

• Maintained travel programs, restocked items, and ensured a clean, organized environment.

• Applied product knowledge to upsell, cross-sell, and boost sales. Restaurant Manager-1600Bar & Lounge

Jan,2023-October 2023

• Supervised daily restaurant operations, ensuring smooth service and customer satisfaction.

• Hired, trained, and managed staff to maintain high service standards.

• Oversaw inventory, supply ordering, and cost control to maximize profitability.

• Monitored budgets, sales, and expenses to achieve business targets.

• Ensured compliance with health, safety, and hygiene regulations.

• Handled customer feedback and resolved issues promptly.

• Supported marketing initiatives and promotions to increase sales and customer engagement.

Creative Team Member-Les' Grow Foundation; Dec,2023- Nov 2024

• Collaborated with a team of volunteers to plan and execute community-based projects.

• Contributed to creative content, outreach strategies, and program presentations.

• Participated in brainstorming sessions to develop youth-focused initiatives and events.

• Creative Team Member (Volunteer) – Les Grow Foundation

• EDUCATION

• Dun Kwa Basic School, Ghana 2005

• Dun Kwa Training College, Ghana 2018

• Vic pro Training, Accra Ghana 2022

Cosmetology •Art • Craft

Honors &Awards

•Most innovative Entrepreneur of the Year

LANGUAGES

• English – Fluent

• French –Intermediate

REFERENCES

Akosua Benhene ;774-***-****

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