Customer Service Data Entry

Cynthia Parker

Farmington, MO ***** 573-***-**** *******.******@*****.***

OBJECTIVE

Dependable and motivated professional with 10+ years of experience in customer service, retail managem Seeking a role where I can leverage my strengths in data entry, record management, and back-end suppo SKILLS

• Data Entry & Record Management • Microsoft Excel & Word • Fast & Accurate Typing

• Inventory Tracking • Cash Handling • Customer Service (10+ years)

• Team Leadership & Supervision • Scheduling • Autism Care Experience • Strong Communication EXPERIENCE

Interim General Manager, Rhodes 101, Farmington, MO (Jan 2022 – May 30, 2025)

- Promoted from Customer Service Associate to Assistant Manager, then Interim GM within six months

- Managed all store operations: ordering, inventory systems, and staff supervision

- Maintained accurate financial and inventory records, ensuring error-free audits

- Trained and coached team members on customer service standards and point-of-sale procedures Assistant Store Manager, Ross Mini Mart, Farmington, MO (Dec 2018 – Aug 2021)

- Oversaw employee scheduling, store paperwork, and daily cash-flow reconciliation

- Stepped in as Acting Manager during absences to keep operations running smoothly

- Implemented process improvements that reduced register discrepancies by 15%

- Coached and mentored new hires on company policies and customer engagement Assistant Manager, Famous Footwear, Farmington, MO (Aug 2019 – Oct 2019)

- Supported store leadership in meeting sales targets and maintaining inventory accuracy

- Assisted with floor setups, visual merchandising, and seasonal promotions

- Delivered prompt, friendly customer service and handled escalations Sales Representative, Convergys (AT&T), Arnold, MO (Dates)

- Handled 80+ inbound customer calls daily, resolving billing, service, and technical inquiries with a 90% f

- Educated customers on AT&T plans, promotions, and device options—consistently achieving a 20% ups

- Processed service orders, upgrades, and account changes in CRM with 100% data accuracy

- Met or exceeded KPIs for average handle time, customer satisfaction (CSAT), and quality assurance au

- Adhered strictly to company policies and FCC regulations to safeguard customer privacy and informatio Caregiver (Family Support), Self-Employed, Fenton, MO (Mar 2015 – Dec 2018)

- Provided daily care, structure, and support for an autistic family member

- Developed patient-centered routines that improved communication and independence

- Managed medical appointments, record keeping, and behavioral tracking Server, Buffalo Wild Wings & Chili’s, Farmington, MO (Dates)

- Delivered friendly, efficient table service in high-volume environments

- Managed order entry, billing, and payment reconciliation with accuracy

- Upsold specials and loyalty programs, contributing to a 10% increase in add-on sales Customer Service Associate, Circle K, St. Louis, MO (Dates)

- Processed transactions, handled cash and credit payments, and balanced registers daily

- Stocked shelves, monitored inventory levels, and maintained store cleanliness

- Assisted customers with inquiries and provided product recommendations EDUCATION

High School Diploma, Bismarck R-V High School, Bismarck, MO — 2007

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