Customer Service Representative

Tamika Hardy

Experienced Customer Service Representative

Nashville, TN 37207

********@*****.***

+1-615-***-****

Professional Summary

Looking to excel in an environment within a progressive organization. Highly experienced customer service representative with over 10 years of experience. Authorized to work in the US for any employer

Work Experience

Delivery Driver

Veho Inc.-Nashville, TN

Present

Independent contractor providing customer service by delivering packages to homes. Patient Advocate

Castle Dental Center- Smile brands Inc-Goodlettsville, TN April 2022 to February 2023

Greet patients

Check in/out patients

Schedule, reschedule, cancel, or confirm Dental Appointments Verify insurance through availity and dental exchange. Verify insurance eligibility/coverage

Accurately input/update patient’s demographics and/or co-insurance percentages. General Front office duties

Assist Dentist and hygienist with getting patients checked in and verified and back for services in an efficient manner.

Monitoring Agent

Xtend Healthcare-Hendersonville, TN

June 2020 to April 2021

Responsible for daily monitoring of COVID-19 contacts and cases Data entry

Dental scheduler

Unique Management Services-New Albany, IN

January 2020 to April 2021

Assist as off-site support for several dental offices. Responsible for scheduling, rescheduling, or canceling appointments for New and Current patients. Inbound and outbound calling

Accurately input patient data

CSR - Customer Service Representative(Temp)

Drake Software-Antioch, TN

November 2019 to February 2020

• Answer inbound calls

• Assist clients with any technical issues regarding the Drake tax software.

• Troubleshooting

• Accurately record each call resolution.• Provided assistance to clients

• Maintained up-to-date knowledge of customer accounts

• Provided excellent technical support

Housekeeping

Fairfield Inn & Suites -Indianapolis, IN

July 2019 to September 2019

• Disinfected (area or item rooms bathrooms counters equipment)

• Prepared linens

• Kept rooms stocked

• Hotel housekeeper

Dispatcher

Yellow Cab Company-Indianapolis, IN

November 2018 to May 2019

• Answer inbound calls

• Schedule transportation

• Communicate with drivers of any changes or location tracking

• Data entry

Intake Specialist

Centerstone-Nashville, TN

February 2018 to June 2018

• First point of contact for new and existing patients

• Completed all necessary patient information paperwork

• Accurately update client information or insurance

• Day to day scheduling for physicians

• Process payments

• General office duties

Patient Care Advocate

Accredo Specialty Pharmacy-Nashville, TN

October 2015 to January 2016

TN. - Accredo Specialty Pharmacy

Pharmacy Technician

Omnicare Pharmaceutical-Indianapolis, IN

March 2015 to August 2015

IN. - Omnicare Pharmaceutical

Education

Tennessee State University-Nashville, TN

2007

University of Tennessee-Chattanooga, TN

2004

High school or equivalent

Maplewood High School-Nashville, TN

August 1999 to 2003

Upper secondary education

Some college

Skills

• Filing

• HIPAA

• Phone communication (10+ years)

• Communication skills

• retail sales

• Computer literacy

• Word

• Medical records

• Phone etiquette

• Open Dental

• Care plans

• AI

• Administrative experience (2 years)

• Microsoft Excel

• Windows

• Software Troubleshooting

• PHARMACY

• Cleaning

• In-person customer service

• Patient interaction

• Phone customer support

• Continuous improvement

• Call center experience

• Grammar Experience

• Technical support representative experience

• CRM software

• Customer support experience within healthcare industry

• Delivery driver experience

• SharePoint

• Live chat

• Order processing

• Customer support specialist experience

• Billing issue inquiries

• Email customer support

• Customer support experience within telecommunications industry

• QuickBooks

• Technical Proficiency

• Google Docs

• Customer support experience within retail industry

• Customer support

• Customer service manager experience

• Client services

• Order inquiry handling

• Microsoft Powerpoint

• Medical administrative support

• Eaglesoft

• Customer training

• Microsoft Teams

• English

• Account management

• Data entry

• Multi-line phone systems

• Adobe Acrobat

• PROBLEM SOLVER

• Technical troubleshooting support

• Patient monitoring (1 year)

• Customer service

• HubSpot

• Presentation skills (2 years)

• Zendesk Sell

• Administrative Assistant

• Remote Access Software

• Call center agent experience

• Managing customer accounts

• Customer Care

• Providing product information

• Word processing

• Dental clinic

• Insurance Verification (3 years)

• Customer service video conferencing

• Zendesk

• Excel

• Phone Etiquette (10+ years)

• Time management

• Phone call management

• Customer service through social media

• Communications

• SMS customer support

• Dispatch

• Microsoft Office

• Housekeeping

• Administrative tasks (7 years)

• Office Experience

• Map reading

• Conflict management

• Typing

• OSHA

• Appointment scheduling (2 years)

• Dental terminology

• Basic math

• ServiceNow

• Hospitality Experience

• Technical support

• STRONG COMMUNICATION SKILLS

• Microsoft Dynamics 365

• Google Workspace

• Microsoft Outlook

• Organizational skills

• Customer issue escalation

• Computer skills

• Writing skills

• Documentation review

• Salesforce

• iOS

• Door-to-door (6 years)

• Call Center

• Social media management

• Microsoft Access

• CSR

Certifications and Licenses

CPR Certification

Additional Information

Key Skills

Project Management

Strong Communication Skills Pharmacy Tech

Problem Solver

Call Center

Customer Service

Critical Thinker

Computer Skills

Contact this candidate