Front Desk Retail Associate

MARCELLE JULIE CARNEVALLE

760-***-**** • ************@*******.*** • Bishop, CA 93514

Summary I am a results and customer-focused team achiever. Responsible with years of experience combined with my dedication will be a great asset to this establishment. I will continue my personal growth, learning and expanding my knowledge. Love living in the mountains and the outdoors. Mammoth was my hometown for several years, now I am in search for new opportunities here.

Skills • Leadership and creative thinking

• Food inspection

• Anticipate guest needs

• Team work and professionalism

• Multitask and prioritization

• Receive and locate merchandise

• Build shopper loyalty

• Suggestive selling

• Merchandise and displays

Experience 11/2005 – 04/2023

Supervisor, Server, Bartender, Mammoth Mountain Ski Resort, Mammoth Lakes, CA

• Greeted customers, answered questions, and recommended specials to increase profits.

• Balanced daily registers and generated sales reports for management.

• Responded to customer questions regarding products, prices, and availability.

• Provided exceptional service to high volume of daily customers/ guests.

• Complied with company policies, objectives and communication goals.

• Filled in positions for retail and hotel front desk when needed. 06/2017 - 06/2021

Supervisor/Retail Associate, ASO Adventure Sports Outpost, Mammoth Lakes, CA

• Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.

• Stocked and cleaned shelves while maintaining neat and orderly store.

• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

• Demonstrated products to customers, discussed features and redirected objections to capture sales.

06/2010 - 05/2017

Sever, Bartender, Catering, Rafters/ Jimmy's Taverna, Mammoth Lakes, CA

• Greeted customers, answered questions, and recommended specials to increase profits.

• Operated POS terminals to input orders, split bills, and calculate totals.

• Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.

• Supported chefs in managing food preparation to achieve precise plating and presentation.

• Upsold customers from shelf to premium brands to help boost sales.

• Planned and coordinated special events to boost customer numbers and profits. Education and

Training

11/2002

Small Business Administration and Management

Claremont Community College, San Diego, CA

Languages Portuguese:

Native/ Bilingual

French:

Limited

Spanish:

Professional

References Keturah Baker, friend, former Manager. 760-***-**** Stephen Todd, former manager. 760-***-****

David Kenney, friend. 818-***-****

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