Customer Service Business Operations

Kelly M. Baker

Allen, TX 469-***-**** *****.*******@*****.***

Operations & Administrative Professional Bookkeeping Customer Relations

Professional Summary

Multifaceted operations and bookkeeping professional with over 10 years of experience managing customer accounts, payroll, inventory, and scheduling across retail, hospitality, and fitness industries. Proven success leading daily business operations, building strong client relationships, and ensuring seamless financial processes. Recognized for precision, accountability, and calm leadership under pressure.

Key Skills

Bookkeeping Payroll & Scheduling A/P & A/R Customer Service QuickBooks MS Office Inventory Management Vendor Relations Process Improvement

Professional Experience

Flip Factory Trampoline & Tumbling LLC — Allen, TX

Owner Administrator Bookkeeper Coach • 2018 – Present

Operate all aspects of a gymnastics facility serving 200+ families and 30 competitive athletes.

Manage bookkeeping, payroll, A/P & A/R, invoicing, and scheduling.

Coordinate travel logistics, competition funding, and team communications.

Coach youth athletes, fostering discipline and team performance.

Spec’s Spirits & Finer Foods — Allen, TX

Liquor Sales Specialist • 2017 – 2018

Drove product sales and merchandising across high-volume retail floor.

Maintained inventory accuracy and vendor communication to ensure product availability.

Frisco Lakes / CCMC — Frisco, TX

Compliance Coordinator • 2016

Liaison between residents and compliance committee; processed property modification requests and ensured adherence to HOA regulations.

Quest Resource Management Group — The Colony, TX

Customer Service Specialist II • 2014 – 2015

Supported 18,000+ automotive client sites across the U.S. and Canada.

Scheduled environmental services and coordinated vendor logistics in a high-volume call-center environment.

GLM DFW, Inc. — Dallas, TX

Senior Account Manager • 2013 – 2014

Processed 75+ invoices daily and handled A/P & A/R for 20 corporate accounts.

Produced monthly usage and savings reports to track client efficiencies.

Earlier Experience

Administrative & Hospitality roles including Bookkeeper (United Procurement), Office Assistant (H2O Steel), Assistant Manager (Peel Country Steakhouse), and Customer Service Representative (Charter Communications).

Education

Associate of General Studies — Collin College, Plano TX • 2014

Associate of General Studies — Navarro College, Waxahachie TX • 2013

Contact this candidate