Master Data Customer Service

Veera D'Lima

*** ********** **., *****, ** *****

Cell: 215-***-****

Email: ***********@*****.***

PROFESSIONAL SUMMARY

Work Experience

Malvern, PA

Zoetis- Order Support Analyst-SAP SD/OTC May 2017 to Present

Order Processing

Assist with managing key inventory across multiple warehouses based on product availability

Analyze inventory against daily assignment list to ensure all necessary materials are addressed multiple times

Customer master data maintenance: New customer set up in SAP.

Interact with management, customer service analysts and warehouse teams to resolve issues, monitor and correct failed orders, before releasing to SAP for processing.

Review Released orders using SAP, cancel incorrect DEA orders and then rekey those orders from the Warehouse and Customer Master Data

Creating sales orders, deleting incorrect sales orders and removing delivery blocks. Monitoring sales order block to ensure there are no delays in processing.

Inventory Control

Assist Logistics Centers on functions such as change SKU, location adjustments, out of balance inventory and other pertinent information.

Coordinate shipments and product allocation between multiple warehouses to maximize order fulfillment.

Back order processing by checking inventory. Releasing incorrect batches to process blocked orders.

Coordinating with other teams to check the quantity confirmation and order release for on time delivery.

Sales Force Support

Look up tracking information in SAP for lost or late deliveries and engage in problem resolution relative to all customer inquiries

Create case into sales force

Resolve blocked orders issues by identifying problems like insufficient authorization, credit card blocks and incorrect inventory updates.

Colleague Development

Participate in on-going training and service initiatives, acquiring and maintaining a full knowledge of products and their use in order to detail features and benefits to current and potential customers and provide answers to customer inquiries

Contribute to the overall strategic sales, and financial objectives

Walmart Inc. Boothwyn, PA

Accounting Office Associate 09/2015 to 05/2017

Responsible for confirming each register cash transaction was updated in the daily log

Responsible for monitoring and logging in all cash that came into the office that was destined to be deposited into the bank

Responsible for tallying up all cash transactions at the end of the day and submitting a report to management

Verified that the safe has been counted and balanced at the beginning and end of day

Prepared cashier over and shortage report

Prepared journal entries; maintained and reconciled ledger accounts.

Prepared cash deposits and drop cash daily to the Garda vault

Walmart Inc. Boothwyn, PA

Pharmacy Tech 03/2014 to 09/2015

Demonstrated the highest level of confidentiality standards in handling of customer

relations, medical and prescription records and HIPAA compliance

Demonstrated great phone etiquette and answered phone calls in a timely manner.

Handled patient concerns in a professional manner.

Entered prescriptions and insurance information into the computer, reducing audit risks by utilizing proper prescription procedures such as Dispense as Written (DAW), days

Supply and “Take as directed” sigs (directions).

Exhibit accuracy in all stages of the filling process.

Maintain a clean, neat and orderly work area in order to maximize efficiency of the department, minimize errors and promote excellent service.

Sun East Federal Credit Union Chichester, PA

Teller 9/2012 to 02/2014

Accept and disburse cash as required.

Settle cash drawer daily.

Process night deposits, quick drop deposits, and mail transactions, as required.

Sell and settle travelers checks

Encode checks and prepare deposit ticket for daily check transmittal, as required.

Cross sell members on all credit union products and services.

Process MasterCard cash advances and settle POS terminal daily.

Skills

ECC-6.0, Knowledge of SAP SD- OTC,

Knowledge of SAP FI-CO, S/4 HANA.

Knowledge of Master Data, SharePoint, Microsoft Office365, Excel, Windows 10

Excellent team-player, open to new ideas and concepts, self-motivated, able to work under pressure and delivery timely and quality results, and able to communicate effectively at different levels.

Education

Professional Staffing Associates, Inc. Claymont, DE

Business Skills Certificate

B.A in Economics

Milagres College, Mangalore, India

Contact this candidate