Executive Director, Customer Service Project Management
Resume:
Jerome Jones
Tinley Park, IL **477
Cell Phone 708-***-****
E-mail – **************@*******.***
Education: University of Notre Dame, South Bend, IN, Masters of Business Administration
DePaul University, Chicago, IL, Bachelors in Liberal Arts
Roosevelt University, Chicago, IL, Paralegal Certification
Work
Experience:
Ace Transportation Services, Inc., Woodridge, IL, June, 2019 – Present
Senior Project Manager
Review proposal requirements for, procurement agreements, commercial leases, change orders and construction contracts. Negotiating the terms and conditions of subcontractors, leases and vendors.
Responsible for the bid process and make bid recommendations to the administration. Responsible for all purchasing, create and set-up new vendors for purchasing.
Manage the purchase orders and requisitions for shipping and receiving following existing guidelines and approval process.
Oversee the management of the daily operations, personnel and budgets for project management and installation of company operations in support of the company’s growth.
Maximize client engagement and works with the leadership team to develop plans to meet future needs .and provide excellent customer service for clients.
Cook County, Chicago, IL, October, 2023 – January, 2025
Probation Officer
Manage a caseload of over 100 clients that are on probation. Completed over 500 hours of training in criminal behavior, mental health, DUI counselling and domestic violence.
Responsible for ensuring the clients understand their probation terms and instating a rehabilitation and treatment plan. Monitor their case plan progress reports as well.
Arrange for post-release of probationers to become productive member of society.
Prepare various reports, complete various criminal background checks, and attend court hearings for probationers. Arrange court-ordered treatment services and monitoring community-based services.
Provide counseling, financial and life changing advice to clients in order for the clients to complete a productive probation term.
Dolton Park District, Dolton, IL January, 2013 – April, 2019
Executive Director
Draft, review and negotiate various contracts, procurement agreements and lease agreements with various companies, vendors and school districts. Manage Municipal Bonds and various government grants. Negotiate with banks, investment firms Federal and State Government agencies regarding financing for special projects. Provide excellent customer service to all village residents.
Manage the daily operations and business affairs of the park district for all construction projects, finance, human resource, maintenance, recreation, marketing and security departments.
Provide professional leadership for the staff. Prepare annual performance reviews and salary recommendations for staff. Promote park and recreation programs and facilities to increase profits.
Prepare and submit the annual budget recommendations and financial limitations. Manage all special projects involving vendors, architects, contractors, engineers, consultants and attorneys.
Keep the Board of Commissioners informed of all policies, rules and regulations enacted by the board and to develop procedures to ensure they are implemented.
Inspect all parks and park properties to observe their condition and prepare reports for the designs necessary for any repairs, supplies and estimated cost of repairs.
LJ Graphics, Inc. Matteson, IL August, 2007 – December, 2012
Executive Director
Manage the daily operations of the business. Draft and negotiate contracts, procurement agreements and retail leases with various vendors, Big Box retail stores and small businesses.
Perform site searches for business expansion. Provide effective managerial direction to a large staff through motivation, training, development and team building.
Responsible for all security, purchasing, marketing and advertising for the business. Assign projects and assignments to staff. Provide excellent customer service to all customer’s.
Manage financial plans, budget and forecast monthly and annual expenses, oversee the operation of the business to generate sales, profits and prepare payroll for staff. Maintain records for account payables and receivables for all invoices.
Jones Lang LaSalle, Chicago, IL, November, 2002 – July, 2007
Transaction Manager
Manage the Real Estate Portfolio for four (4) major corporations, BP Amoco, McDonald's, Xerox and Jones Lang LaSalle. Performed site searches for expansion and relocations for these companies as well.
Management includes negotiate, draft and review contracts, procurement agreements, complex transactions for purchases, sales, and new leases for office and retail space.
Provided lease abstracting, lease administration, project management, real estate tax and operating expense audits and site inspections.
Negotiate with tenants, landlords, property managers and real estate brokers to resolve leasing matters, new site selections, site inspections and space requirements for clients.
Additional Skills:
Software Packages: Microsoft (Word, Excel, Power Point), Outlook, Criminal background check software’s (Lead, Clerks, Clear and FBI Systems) Excellent writing, communication, and leadership skills. Lean Six Sigma Green Belt.
Contact this candidate