Customer Service Delivery Driver
Resume:
Courtney R. Houston
TECHNICAL SKILLS
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Asana
FinalDraft
Google Sheets
Canva
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Microsoft Excel
Microsoft Office
Microsoft Outlook
Microsoft PowerPoint
Microsoft word
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Open AI
Pages
Zoom
PROFESSIONAL EXPERIENCE
Apple Logistics Marietta, Georgia
Delivery Driver
June 2019 – Present
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Collected and transported medical specimens from multiple healthcare facilities while strictly adhering to HIPPA regulations and chain of custody protocols
Ensured timely and accurate hand-delivery of ADP payroll and other confidential documents to businesses across the Atlanta Metropolitan area
Maintained detailed delivery logs and verified recipient signatures to confirm secure transfer of sensitive materials Followed established routes and schedules to meet strict deadlines while demonstrating reliability and professionalism
Entertainment Partners Covington, Georgia
Accounting Clerk July 2021 – April 2022
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Standardized department filing system to increase efficiency Scanned, filed, and maintained hard copy and electronic records for quick retrieval and compliance Provided professional phone support by answering calls, and addressing inquiries Monitored and replenished office inventory, coordinating with vendors to maintain stock Maintained accurate purchase order logs for vendor transactions Corresponded the departments and vendors through phone and email communication Excela Peachtree Corners, Georgia
Mailroom Associate
March 2018 – March 2019
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Scanned and processed sensitive business documents in compliance with confidentiality and security protocols Packaged and distributed payroll materials securely to designated company clients Prepared and metered outgoing mail with correct postage for both domestic and international shipments Coordinated and monitored the secure packaging and distribution of payroll to company clients, safeguarding accuracy and timeliness
Aerotek Kennesaw, Georgia
Customer Service Representative
November 2016 – April 2017
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Assisted clients with troubleshooting and resolving technical issues to Tax wise software to ensure smooth tax preparation processes
Answered high-Volume inbound calls and provided accurate information regarding tax filings procedure, account inquiries, and software navigation
Documented customer interactions, resolutions, and follow-up in the company’s support system to maintain accurate service records
Alorica Corporation
Customer Service Representative
June 2011 – October 2015
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Maintained up-to-date knowledge of store policies regarding payments, products, and promotions Built customer loyalty by placing follow-up calls for customers who reported product issues. Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met Achieved high sales percentage with consultative, value-focused customer service approach Provided step-by-step technical support for mobile devices, including setup, troubleshooting, and issue resolution EDUCATION
Slippery Rock University Slippery Rock, Pennsylvania Bachelor of Arts: Communications - Emerging Technology Full Sail University Winter Park, Florida
Masters Degree: Entertainment Business
3112 Summercourt Dr.
Jonesboro, GA 30236
********.*******.**@*****.***
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