Customer Service Data Entry

Versatile professional with * years of experience in sales, technical support, and customer service roles. Demonstrates exceptional skills in data entry, inventory management, digital marketing and communication, consistently enhancing customer satisfaction and operational efficiency. Passionate about leveraging innovative strategies to drive customer engagement and streamline processes.

Employment history

2018 • 2019

Sales Clerk

Lowesat HopeMills,NC

•Provided technical and customer support, improving store performance and customer satisfaction.

•Performed data entry andstreamlined inventory, ensuring accurate stock levels and efficient operations.

•Analyzed customer trends to optimize product placement, increasing foot traffic and sales conversions.

•Collaborated with teams to resolve customer issues and enhance store operations, maintaining a cohesive environment.

•Drove sales growth through personalized customer service and technical expertise, enhancing store performance and customer satisfaction metrics.

•Implemented strategic product placement based on customer trend analysis, boosting foot traffic and improving sales conversion rates.

•Partnered with cross-functional teams to optimize store operations, swiftly resolve customer issues,and foster a cohesive work environment.

Jun 2021 • Nov 2022

Produce Associate

Walmart at HopeMills, NC

•Delivered top-tier customer service and sales support, boosting customer satisfaction.

•Handled technical support and data entry, ensuring seamless store operations.

•Interacted with customers professionally, maintaining high attention to detail.

•Managed produce inventory, ensuring freshness and quality standards. Implemented efficient stocking methods, reducing waste and improving shelf life of perishables.

•Streamlined produce department layout, enhancing customer experience and boosting sales. Consistently met or exceeded daily salestargets through strategic product placement.

•Coordinated with cross-functional teams to optimize produce supply chain. Facilitated seamless communication between suppliers, logistics, and store management.

•Introduced creative display techniques for seasonal produce, drivingcustomer engagement. Developed new strategies for showcasing organic and locally-sourced items.

•Pioneered creative display techniques for seasonal produce, enhancing customer engagement and driving sales of organic and locally-sourced items.

Jon 2020 - Mor 2021

Customer Service Representative

Eclerx

•Delivered excellent customer service in a fast-paced setting, resolving inquiries and complaints promptly.

•Reduced average response timeandimproved client satisfaction by streamlining customer service processes.

•Implemented a new feedback system, leading to actionable insights and measurable improvements in service quality.

•Maintained precise records of customer interactions and transactions, ensuring data accuracy.

•Enhanced cross-departmentalcommunication and problem-solvingcapabilities, fostering strong team relationships.

Jon 2022 • Oct 2023

Cashier

Walmart at Hope Mills, NC

•Managed cash transactions accurately and efficiently.

•Provided exceptional customer service to ensure customer satisfaction and loyalty.

•• Maintained a clean and organized work environment to enhance the customer experience.Streamlined cash transactions, enhancing checkout efficiency and reducing customer wait times. Implemented new procedures, resulting in improved accuracy and customer satisfaction.

sale systems and store policies.

•Optimized cash handling processes, reducing transaction times and enhancing customer satisfaction. Implemented efficient queue management techniques.

Jun 2019 • Jun 2020

Warehouse Associate

RGA

•Provided technical support to customers.

•Assisted with data entry tasks.

•• Ensured customer satisfaction through prompt and effective communication.Streamlinedwarehouse operations, optimizing inventory management and order fulfillment processes for improved efficiency and customer satisfaction.

•Fostered strong teamwork, coordinating with logistics and salesteams to ensure timely order processing andmaintain high customer satisfaction levels.

•Maintained meticulous inventory records, conductingregular audits to identify discrepancies and prevent stockouts, ensuring optimalstock levels.

•Analyzed warehouse data to identify bottlenecks, proposing andimplementing process improvements that ledto substantial gains in productivity.

•Optimized inventory management and order fulfillment, enhancing warehouse efficiency. Collaborated with logistics and salesteams to ensure timely processing and customer satisfaction.

Nov 2023 - Moy2024

Utility

Keeko at HopeMills,NC

•Delivered technical support for sates inquiries, resolvingissues swiftly and enhancing customer satisfaction.

•Addressed and resolved customer support issues promptly, boosting overall client satisfaction.

•Executed data entry tasks with precision and efficiency, ensuring accurate records.

•Streamlined customer support processes, enhancing response times and satisfaction rates. Implemented data-driven solutions for technical inquiries.

•Developed creative troubleshootingmethods, reducing resolution time for complex technical issues.Introduced efficient data entry techniques.

•Fostered strong relationships with cross-functionalteams to address customer concerns holistically. Contributed to knowledge base expansion.

•Meticulously maintained customer records, ensuring accurate data for future reference. Conducted thorough analysis of recurring technical issues.

•Mentored new team members on effective customer communication strategies. Provided empathetic support duringhigh-stress situations.

Fayetteville Technical College, Study of Applied Science 2026

2018-2019

Lowes at Hope Mills, NC

Salesclerk

•Provided technical support and customer support.

•Performed data entry tasks.

Walmart atHopeMills,NC

Cart pusher

•Provided exceptional customer support and sales assistance.

•Assisted with technical support and data entry tasks.

•Maintained professionalism and attention to detail.

Cert-CSM,CSR

Eclerx at Fayetteville

Customer Service Representative (CSR)

•Provided exceptional customer service.

•Resolved customer inquiries and complaints.

•Maintained accurate records.

1.Maintained excellent call times

2.Provided efficient technical support

3.Scheduled appointments in a timely manner

4.Upsells when appropriate to raise overallcompany stats

Walmart atHopeMills,NC

Cashier

•Managed cash transactions accurately.

•Provided exceptional customer service.

•Maintained clean and organized work environment.

Warehouse Associates

•Provided technical support to customers.

•Assisted with data entry tasks.

•Ensured customer satisfaction through communication.

Keeko

•Provided technical support for sales inquiries and troubleshooting.

•Assisted with customer support by addressing and resolvingissues.

•Performed data entry tasks accurately and efficiently.

Skills

Sales

Skillful

Technical Support

Customer Support

Expert

Data Entry

Experienced

Communication

Expert

Inventory Management

Experienced

Customer Service

Expert

Technical Support

Experienced

Team Collaboration Problem Solving

Customer Engagement Attention to Detail

Courses

Moy 2020-Aug 2020

Public Speaking

Moy 2020• Aug 2020

Neuro-Linguistic-Programming

Moy2020• Aug 2020

CSM-CSR

Moy 2020• Aug 2020

Music Theory

Moy2020-Aug 2020

Introduction to Marketing

Hobbies

I enjoy journaling, graphic design, and buildingprojects. I also liketo design & play guitar and piano. I love to study script-writingand story building. Duringmy free time I enjoy reading working out & eating healthy, songwriting and marketingpromo in different regards.

Languages

English

Native

Spanish

Proficient

Internships

Jun 2021 -Jul 2021

Camp Counselor

4H at Fayetteville

*Worked alongside members to ensure safety and protocol

*managed and arranged healthy engagement among peers

*provided assistance to leader roles

*assisted in accompanying creative ideas and team activities

Mar 2015 • Mar 2018

Children Church, Teacher Assistant

Family Fellowship, Church at Fayetteville

•Designed relatable religious content

•Performed Cleaning and Organization for Work Area

•Assisted in Chapter Breakdown

•Lifted Fellow members overall mood

•Maintained alertness for hazardous toys and items during playtime

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