A Team Store Manager
Resume:
Lavoris Stokes
Jacksonville, FL *****
*******@*****.***
Professional Summary
• Microsoft office
• Communication Skills
• Data collection and Research
• Multitasking
• Editing and Writing
• Working individual or in teams
• Time management
• Ability to work independently and with a team
• Ability to lead, motivate, and mentor a team
Authorized to work in the US for any employer
Work Experience
SFL AMD
Walgreens-Jacksonville, FL
December 2023 to September 2024
• Supervised and trained a team of XX retail associates, ensuring consistent adherence to company policies and procedures
• Managed daily operations of the retail store, including opening and closing procedures, cash handling, and inventory management
• Implemented effective visual merchandising strategies to optimize product placement and drive sales
• Monitored key performance indicators (KPIs) such as sales conversion rate, average transaction value, and customer satisfaction scores to identify areas for improvement
• Created employee schedules that ensured adequate coverage during peak business hours while optimizing labor costs
• Conducted regular staff meetings to communicate goals, provide feedback on performance, and foster a positive work environment
• Implemented training programs for new hires to ensure they were equipped with the necessary knowledge and skills to excel in their roles
• Collaborated with cross-functional teams to plan and execute successful marketing campaigns
• Resolved escalated customer issues promptly and effectively while maintaining a high level of professionalism
• Led by example by consistently achieving personal sales targets through upselling techniques and product knowledge expertise
Store Manager
Family Dollar-Austell, GA
February 2021 to October 2022
Skills
• Store Management Experience • Retail Management
• Planograms
• Payroll
• Sales Management • Upselling
• Management
• Recruiting
• Supervising Experience
Store Manager
Dollar General-Atlanta, GA
December 2016 to October 2021
Skills
• Store Management Experience • Retail Management
• Planograms
• Payroll
• Sales Management • Upselling
• Management
• Recruiting
• Supervising Experience
Lead Supervisor
Amazon Warehouse-Atlanta, GA
March 2015 to May 2017
• Developing a comprehensive understanding of best practice and best in class product and marketing experiences
• Own merchandising playbook product management tool
• Own Pop-Up in-store customer experience, including device specific demo requirements, product demonstration fixture development and security solutions
• Develop the RDS product strategy and vision and translate it into creative, high quality, simple project features
• Define testing roadmap and lead A/B testing we blab efforts to optimize marketing strategy
• Identify business growth opportunities and trends
• Measure Improvements and impact of changes and campaigns and set-up mechanisms to audit impact and perform necessary course corrections where needed to meet business objectives
• Influence and collaborate with cross functional partners to work within ambiguity scenarios and create new quality seller facing features
• Write internal press releases and business requirement documents
• Monitor competitive seller service offerings
Skills
• Pricing
• Payroll
• Management
• Cash Handling
• Assistant Manager Experience
• Profit & Loss
• Inventory Control
• Microsoft Office
• Supervising Experience
• Sales Management
• Retail Management
• Recruiting
• Upselling
• Retail Sales
• Planograms
• Merchandising
• Data Collection
• Store Management Experience
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