Customer Service Data Entry

ROSHAWN C. CAMPBELL

* ****** ****, *** #*** • Wilmington, DE 19802

302-***-**** • ****************@*****.***

PROFESSIONAL SUMMARY

Seasoned Administrative and Customer Service Professional with over 10 years of experience providing outstanding clerical support, customer relations, and organizational management in healthcare, corporate, and financial environments. Recognized for excellent communication, accuracy, and multitasking in fast-paced office settings. Dedicated to ensuring efficient operations, exceptional service, and a welcoming office environment. PROFESSIONAL EXPERIENCE

JS Management Inc

Customer Service Representative

July 2024 – Present

• Manage high-volume inbound calls related to online loan applications.

• Review and verify customer information to ensure data accuracy and compliance.

• Provide courteous, professional assistance to customers regarding transactions.

• Prepare application correspondence and communicate approvals or denials.

• Maintain precise data entry and organize documentation for quality assurance. ChristianaCare Health System

Customer Service Specialist

February 2022 – July 2024

• Responded to large volumes of patient calls for multiple primary care practices.

• Verified insurance eligibility and scheduled appointments efficiently.

• Entered and maintained patient demographic and visit information accurately.

• Demonstrated professionalism and discretion when handling confidential data.

• Collaborated with physicians and clinical staff to ensure patient satisfaction. Phillips & Cohen Associates

Estate Care Specialist

September 2021 – February 2022

• Managed inbound and outbound calls with clients in a compassionate and professional manner.

• Guided clients and representatives through estate resolution processes.

• Coordinated with attorneys and estate executors to resolve discrepancies.

• Maintained accurate case documentation in compliance with regulations.

• Met departmental goals for quality assurance, compliance, and productivity. Highmark Blue Cross Blue Shield of Delaware

Intake Coordinator

July 2016 – October 2021

• Processed provider and pharmacy requests through phone, fax, and online systems.

• Verified insurance eligibility and created accurate case files for utilization management.

• Assigned and tracked cases for review by nursing staff.

• Ensured all documentation met compliance and quality standards.

• Supported continuous process improvement and communication efficiency. Berkeley Solutions

Loan Processor / Customer Service Representative

December 2005 – June 2016

• Handled inbound calls regarding online loan applications with accuracy and courtesy.

• Verified applicant information and completed data entry for processing.

• Assisted customers with inquiries and application status updates.

• Communicated approval or denial decisions professionally.

• Maintained confidentiality and accuracy in all financial documentation. EDUCATION

Howard Career Center – Vocational Certificate

September 1984 – July 1988

CORE SKILLS

• Office Administration & Clerical Support

• Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

• Scheduling & Calendar Management

• Data Entry & Record Maintenance

• Professional Communication & Customer Service

• Confidential Information Handling

• Multi-Line Phone System Operations

• Detail-Oriented & Highly Organized

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