Customer Service Representative

Trivia jackson

+1-713-***-**** *************@*****.*** Houston, TX 77028

WORK EXPERIENCE

Customer service representative, Harris County toll Authority February 2019 - July 2025

Delivered high-quality customer support for EZ TAG fulfillment, account updates, and toll violation resolution

• Maintained strict compliance with Payment Card Industry (PCI) standards while processing payments

• Handled inbound calls and inquiries with professionalism, accuracy, and efficiency

• Reconciled toll tag transactions and prepared end-of-day financial reports

• Stayed current on HCTRA policies, procedures, and product updates to provide informed assistance

• Met daily performance targets for speed, accuracy, and customer satisfaction

• Demonstrated strong communication, multitasking, and problem-solving skills in a fast-paced environment Dietary Supervisor/Delivery Driver, NEXUS SPECIALTY HOSPITAL January 2012 - June 2019

DUTIES

**Supervise Kitchen Staff**: Oversee and assist entry-level cooks in their daily tasks, ensuring all kitchen operations run smoothly .

**Menu Development**: Contribute to the creation and planning of menus, ensuring they meet dietary guidelines and customer preferences .

**Inventory Management**: Manage food inventory, order supplies, and ensure stock is received and stored properly .

**Quality Control**: Ensure meals are prepared to the highest standards of quality, safety, and hygiene .

**Record Keeping**: Maintain dietary records, including temperature logs and cleaning lists .

**Sanitation and Safety**: Ensure the kitchen meets all sanitation and safety standards .

**Food Preparation**: Oversee cooking procedures, ingredient selection, and food presentation .

**Deliver Meals**: Safely and promptly deliver meals to various locations, ensuring food remains fresh and at the correct temperature .

**Route Management**: Plan and follow efficient delivery routes to ensure timely deliveries .

**Vehicle Maintenance**: Maintain cleanliness and organization of the delivery vehicle .

**Customer Interaction**: Interact professionally with customers, addressing any questions or concerns they may have .

**Record Keeping**: Maintain accurate records of deliveries and any customer transactions .

**Load and Unload**: Load and unload food items onto the delivery vehicle, ensuring they are handled properly to prevent damage .

**Safety Compliance**: Operate the vehicle safely in all weather conditions and adhere to traffic laws . Outstanding Leadership Award:

Recognized for exceptional leadership and management skills in overseeing dietary staff. Excellence in Nutrition Services:

Awarded for consistently delivering high-quality nutrition services and ensuring patient satisfaction. Employee of the Year:

3

Honored for dedication, hard work, and outstanding performance as a Dietary Supervisor. Innovation in Dietary Planning:

Recognized for innovative approaches to menu planning and dietary management. Customer Service Excellence:

Awarded for providing exceptional customer service and addressing client needs effectively. Additionally, I made the Dean's List for four consecutive quarters while pursuing my degree, demonstrating my commitment to academic excellence and professional development.

- Ensured compliance with data integrity standards and contributed to DEI-focused sourcing strategies.

- Applied IT knowledge from academic background to effectively communicate with technical candidates and hiring managers.

- Supported CI initiatives by analyzing recruiting metrics, identifying bottlenecks, and implementing solutions that improved operational efficiency.

- Partnered with recruiting teams to optimize workflows, reduce time-to-fill, and enhance candidate experience through data-driven process improvements.

- Leveraged platforms such as LinkedIn Recruiter, Greenhouse, Lever, Workday, iCIMS, SmartRecruiters, and Gem to streamline sourcing and applicant tracking.

- Delivered comprehensive recruiting program support with a focus on continuous improvement (CI) and IT hiring initiatives.

Administrative Assistant, NEXUS SPECIALTY HOSPITAL June 2009 - January 2012

As an entry-level administrative assistant at Nexus Specialty Hospital, you support daily operations by handling tasks like scheduling, document management, and reception duties. You help coordinate meetings, manage communications, and assist with clerical work. Your role contributes to a patient-focused, team-oriented environment that values growth, empathy, and professionalism.

EDUCATION

American Intercontinental University

2024-

Bachelor, Healthcare Management and Administration I’m currently pursuing a Bachelor’s degree in Healthcare Management and Administration at American Intercontinental University, where I’m gaining knowledge in healthcare systems, policy, finance, and organizational leadership. My studies focus on preparing me to manage healthcare operations effectively and support quality patient care through strategic and administrative expertise.

SKILLS

Accuracy, Admin Assistant, Auto Delivery, Banquet, Bookkeeping, Cashier, Cleaning Experience, Clinic, Communication Skills, Compliance, Continual Improvement Process, Contracting, Cooking, Cooking Equipment, Customer Service, Data Entry, Diet (Nutrition), Food Preparation, Healthcare Management, Hospital, Innovation, Inventory Management, Loading and Unloading, Management Skills, Manufacturing Sanitation, Nutrition, Process Improvement, Quality Control, Recruiting, Technical

CERTIFICATION AND LICENSES

ServSafe Food Handler Certification

Valid Texas Driver's License

food service manager certification

Valid Driver's License 2024

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