Customer Service Representative

Donna Jenkins

White Castle, LA 225-***-**** ******.*********@*****.***

Willing to relocate • Authorized to work in the US for any employer Professional Summary

Reliable and adaptable professional with over 25 years of customer service experience and 12 years in logistics and dispatch operations. Strong background in safety, scheduling, and communication across multiple industries. Known for staying calm under pressure, solving problems quickly, and keeping operations running smoothly. Looking for a remote or flexible role where organization and teamwork make a difference.

Work Experience

Fuel Dispatcher / Customer Service Representative — Lard Oil Company (Nov 2024 – Present)

• Coordinate fuel deliveries and driver schedules based on customer needs.

• Handle service calls and troubleshoot delivery or routing issues.

• Track inventory, safety compliance, and accurate delivery records. Operations Supervisor — GXO Logistics (Aug 2022 – Oct 2024)

• Supervised warehouse operations and staff to ensure timely order processing.

• Trained and supported team members while maintaining safety and efficiency.

• Managed shipping, receiving, and customer communication tasks. Material Handling Clerk — Excel Maintenance (Mar 2021 – Aug 2022)

• Prepared shipping labels, invoices, and packing slips.

• Verified incoming and outgoing shipments for accuracy.

• Coordinated pickups and deliveries with carriers and vendors. Intake Coordinator — eQHealth Solutions (Dec 2019 – Mar 2021)

• Managed patient intake and referral processes for healthcare providers.

• Handled high-volume inbound calls with professionalism and accuracy.

• Assisted with claims research, audits, and data verification. Front Desk Clerk — Premier Health (Apr 2017 – Dec 2019)

• Scheduled appointments and processed insurance verifications.

• Maintained accurate patient records and HIPAA compliance.

• Assisted providers with credentialing and contracting questions. Material Handling QC Clerk — Excel (Jan 2014 – Apr 2017)

• Inspected and verified incoming materials and shipments.

• Generated accurate reports and assisted with documentation. Security Officer — Plant Security Inc (Aug 2009 – Apr 2013)

• Performed vehicle inspections and perimeter checks.

• Verified credentials, BOLs, and container seals before exit.

• Created employee badges and assisted with new hire orientation. Safety Clerk — Turner Industries (May 2007 – Aug 2009)

• Assisted with safety training, evaluations, and incident investigations.

• Handled data entry, new hire testing, certifications, and drug screenings.

• Supported emergency dispatching and maintained safety records. Technical Support Representative — Cingular Wireless (Jul 2005 – May 2007)

• Troubleshot device and network issues for wireless customers.

• Provided account and billing assistance while maintaining high service quality. Corrections Sergeant — Elayn Hunt Correctional Center (Aug 1999 – Jul 2005)

• Maintained custody and security at a male correctional facility.

• Served as relief officer across all posts, including perimeter and transport.

• Handled visitation, main gate, and special unit assignments. Education

High School Diploma — Brusly High School, Brusly, LA (1999) Certifications

CPR & First Aid Certified

Valid Driver’s License

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