Service Representative Customer
Resume:
Dally Amparo Gaitan
**** * **** **. *********, FL 33021
Mobile: 954-***-****
Email: *************@*****.***
Objective/Summary
Professional and licensed individual with over nine years of experience with Occupational Safety and Health Administration (OSHA) and Health, Safety, Environment and Quality Management (HSEQ), with 4 years in Accounting, 3 years of experience in Human Resources, 10 years in Customer Sales Service and Bilingual Executive Secretary, Risk Analyst/Account Service Representative, Collections with excellent customer service skills,. for a position where my experience and leadership can be utilized at its full potential.
Professional Experience
Place of Employment: Start Auto Finance, Hollywood, Florida, USA Job Title Risk Analyst /Account Service Representative, Collection City Country: Hollywood, Florida USA
From: 12/2021 to: Current
Hours per week: 44 +
Description of duties:
Responsible for analyzing credit data and financial information to determine potential risk and to be able to make informed credit decisions for deal or applications while ensuring adherence to general credit goals and strategy and collections.
Job Responsibilities:
● Gather and organize documents from clients to give to underwriter.
● Entering and updating information for credit application collected.
● Determining credit worthiness of applicants.
● Reviewing existing credits to ensure compliance with ongoing reporting requirements, and compliance with covenants and conditions in their respective loan agreements.
● Assisting to underwriting with the collection of clients ongoing reporting requirements and reviewing insurance policies to ensure compliance with Company s Standards.
● Collections.
Skills:
● Bilingual: English /Spanish.
● Ability to read, analyzes, and interprets general business documents, technical procedures, or governmental regulations.
● Ability to effectively present information and respond questions from groups of managers, and customers.
● Solid understanding of lending products and practices.
● Flexibility, adaptability, and acceptance of change in a dynamic financial environment.
● Strong analytical skills.
Dally Amparo Gaitan
1310 N 31st Rd. Hollywood, FL 33021
Mobile: 954-***-****
Email: *************@*****.***
● Strong listening, verbal, and written communications skills.
● Ability to perform complex arithmetic calculations.
● Accurate data entry and typing skills.
● Familiarity with computers and credit applications/software Microsoft office.
● Excellent organizational skills including time management and follow up, and
● Ability to always maintain confidentiality.
Place of Employment: Airmatic Occidente S.A.S. Cali Colombia Job Title: Leader Implementing and enforcing an internal Health, Safety, Environment and Quality (HSEQ) Management and Human Recourses Assistance.
City, Country: Cali Colombia S.A.
From: 11/2017 to: 05/2020
Hours per week: 40
Description of duties:
● Implementing and enforcing an internal Health, Safety, Environment and Quality.
● Instructor, teaching and training.
● Support for work height regulations and use of this equipment at height.
● Support for the use of PPE (Personal Protective Equipment).
● Support in industrial Hygiene and safety.
● Interview and Insurance affiliations and all the documentations for the new employees. Place of Employment: Agencia Logística Fuerzas Militares. Regional Pacifico FFMM
(Logistics Agency Military Forces).
City Country: Cali Colombia, S.A.
Job Title: Leader HSEQ Implementing and enforcing an internal Health, Safety, Environment and Quality Management (HSEQ) for Pacific Regional. From: 05/2012 to: 10/2017
Hours per week: 48
Description of duties:
● Enforcing an internal Health, Safety Environment and Quality Management
(HSEQ).
● Write reports and all documents required by the director of the facility in reference of HSEQ, inspections and auditing that I realized to the Army units and reports to the Captain Director.
● Monitoring and control of all activities of HSEQ in troops dining rooms, supply centers, service stations, and administrative office.
● Perform inspections to the facilities and write reports. Monitoring and control of new findings
● Perform statistics and consolidate data about the different topics in HSEQ.
● Buy the Personal protections items for the employees.
● Coordinate the bidding of the different companies and prepare preliminary study for the approval of purchases of uniforms and personal protection elements for the employees.
Dally Amparo Gaitan
1310 N 31st Rd. Hollywood, FL 33021
Mobile: 954-***-****
Email: *************@*****.***
● Travel to the Marine Infantry Battalions of the Pacific Ocean area by land, sea or air to carry out the audits.
Place of Employment: Instituto Tobías Emanuel Cali Colombia Job Title: Administrative Assistance of the Director City, Country: Cali Colombia S.A.
From: 01/2011 To: 04/2012
Hours per week: 40
Description of duties:
Handling correspondence, taking phone calls, greeting guests, writing reports, doing paperwork, and updating records.
Osha duties
Place of Employment: Prestige Garage Doors Corp. Miami Florida USA Job Title: Administrative Assistance Manager
From: 01/2005 To: 04/2008
Hours per week: 40
Description of duties:
Handling correspondence, taking phone calls, greeting guests, writing reports, doing paperwork, and updating records. Time cards, and payroll
Training personnel about Osha
Place of Employment: Master Halco Inc. Miami Florida USA Job Title: Senior Customer Sales Service
City, Country: Miami Florida USA
From: 03/1998 To: 04/2004
Hours per week: 40
Description of duties:
● Responsible for incoming customers
● Sales and collections of the wholesale customers
● Assigning tasks, and reporting to superiors
● Solving customer inquiries and problems
● Improving strategies and procedures
● Sales
● Covering front desk area
Place of Employment: Master Halco Inc. Miami Florida USA (Reeves Southeastern Wire) Job Title: Administrator Assistance
City, Country: Miami Florida USA
From: 03/1994 To: 04/1998
Hours per week: 48
Description of duties:
● Preparing and editing letters, reports, memos, and emails.
● Typed documents such as correspondence draft memos and emails.
● Purchase and maintained office supply.
● Revise the punch cards and send them to the main office in Tampa to payroll department. Dally Amparo Gaitan
1310 N 31st Rd. Hollywood, FL 33021
Mobile: 954-***-****
Email: *************@*****.***
Dally Amparo Gaitan
1310 N 31st Rd. Hollywood, FL 33021
Mobile: 954-***-****
Email: *************@*****.***
● Supply the employers with the uniforms.
● Tracking petty cash.
● Prepare Bank Deposits and take them to the bank.
● Doing administrative and clerical tasks (such as scanning or printing and documents for inventory)
● Answerer phone calls and taking messages and orders
● Arranging meetings, appointments, and executive travel
● Maintaining folders on servers
● Liaising with teams and units
● Covering front desk area
Place of Employment: All American Travel. Miami Florida USA Job Title: Travel Agent
City, Country: Miami Florida USA
From: 03/1991 To: 04/1994
Hours per week: 48
Description of duties:
● Arranging leisure and corporate tours and holidays
● Promoting tours and travel packages on behalf of resorts, travel groups and cruise lines
● Updating database with correct personal details and billing information
● Invoicing customers for due payments
● Taking cash deposits and payments for holidays
● Resolving scheduling conflicts and other issues as they come up
● Selling holiday insurance plans to travelers
● Coordinating the use of bonus miles and other rewards that the clients want to use
● Replenishing travel brochures and promotional material
● Handling vendor and traveler phone calls
Education / Training
Place of Study: SENA Servicio Nacional de Aprendizaje Valle Centro de Gestión Tecnológica de Servicios Graduated: Technology in HSEQ Health, Safety, Environment and Quality Dates: 05-2015 through 05-2017
City Country: Cali, Colombia S.A
License Number 107**-**-****
Authorizing the following:
Provide Legislative and regulation advice on all matters relating to Health, Safety, environment and Quality Management.
Liaise with registration bodies, customers and suppliers as necessary to resolve problems.
Support in work accident investigation
Instructor, teaching and training
Implementing and enforcing an internal Health, Safety, Environment and Quality Management audit schedule.
Dally Amparo Gaitan
1310 N 31st Rd. Hollywood, FL 33021
Mobile: 954-***-****
Email: *************@*****.***
Maintain the management system and identify and implement initiatives to improve it including all procedures, processes, safe systems of work, offering support and advice on Risk Assessments, Method statements and COSHH. The Control of Substances Hazardous to Health Regulations.
Support for work height regulations and use of this equipment at height.
Support for the use of PPE (Personal protective Equipment
Support in industrial Hygiene and safety.
Place of Study: Military University Nueva Granada
Graduated: 2015
City Country: Bogota, Colombia S.A
Authorizing the following:
Occupational Health
Trained in emergency response with fire extinguisher handling and basic first response emergency.
Support in work accident investigation.
Implementing and enforcing an internal Health, Safety, Environment and Quality Management audit schedule.
Maintain the management system and identify and implement initiatives to improve it including all procedures, processes, safe systems of work, offering support and advice on Risk Assessments, Method statements and COSHH. The Control of Substances Hazardous to Health Regulations.
Support for work height regulations and use of this equipment at height.
Support for the use of PPE (Personal protective Equipment.
Support in industrial Hygiene and safety.
Management to customer service.
Place of Study: Fundación Educativa CES
City Country: Cali, Colombia S.A
Authorizing the following:
Strategic planning
Excel program
Industrial Emergency Response Brigades
Report writing
Place of Study: Escuela Superior de Administración Pública ESAP City Country: Cali, Colombia S.A
Authorizing the following:
Seminar for laws and regulation in public accounting. Dally Amparo Gaitan
1310 N 31st Rd. Hollywood, FL 33021
Mobile: 954-***-****
Email: *************@*****.***
Management and risk control.
Certificate in heights.
Management in public relations in labor environment. Place of Study: Gold Coast School of Real Estate
City Country: Miami Florida
Sales Associated, Real Estate Agent,
Place of Study: ITT Training Center Pembroke Pines FL. City Country: Pembroke Pines FL.
Authorizing the following:
Loan Officer (Real Estate)
Mortgage Broker
Place of Study: Reeves Southeastern Wire
City Country: Tampa Florida USA
Authorizing the following:
Senior Customer Relationship (Professional customer service attention to clients) Place of Study: Centro Colombo Americano
City Country: Cali, Colombia
Authorizing the following:
Bilingual Excutive Secretary (Technitian)
Place of Study INEM de Cali Jorge Isaacs Cali Colombia
High School
Accounting Assistant
Additional Skills:
● Bilingual; proficient in English and Spanish
● Excel and word
● Quick books
References:
Alan Valencia
Telephone: 954-***-****
Daniel Escalante
Dally Amparo Gaitan
1310 N 31st Rd. Hollywood, FL 33021
Mobile: 954-***-****
Email: *************@*****.***
Telephone: 786-***-****
Carolina Cardozo
Telephone: 786-***-****
Contact this candidate