Customer Service Store Manager

Sabrina Washington

Garland, TX ***** 214-***-**** ***************@*****.***

SUMMARY Experienced with leading associates in a fast-paced environment, to ensure smooth day-day operations. Utilizes strong leadership and communication skills to maintain company standards and exceptional customer service SKILLS • Retail Management

• Cash Handling

• Complaint Resolution

• Heavy Call Processing

• Employee Training

• Customer Service

EXPERIENCE SHIFT LEAD / SUPERVISOR 06/2024 to CURRENT Walgreens Garland, TX

Executed store opening and closing procedures, including system start-ups and cash handling.

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Processed product returns, order voids, customer refunds, and cash drops to the safe

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Communicated assigned tasks to team members in absence of store manager.

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FRONT END CUSTOMER SERVICE MANAGER 01/2019 to 03/2024 Kroger Richardson, TX

Assisted in directing and supervising all functions, duties, and activities for the front-end operations.

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Acceped full responsibility for the operation of the entire store in the absence of the Store Manager and Assistant Store Manager.

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• Created an outstanding customer experience through exceptional service. Prepared weekly schedules for 10-20 front-end employees to efficiently run the front-end and serve the customers.

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Trained new hires and updated all front-end members on new procedures so that they could effectively serve the customers.

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Handled escalated customer issues and informed the Store Manager of all front-end issues.

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CUSTOMER SERVICE DISPATCHER 11/2017 to 12/2020

Good Sam Roadside Assistance Part-Time Dallas, TX Answered customer inquiries regarding availability of products and services.

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• Provided accurate information about product features, and pricing plans,

• Scheduled service calls for customers based on their needs and S W

geographic location.

CASH OFFICE BOOKKEEPER 02/2015 to 01/2019

Kroger Dallas, TX

• Set up registers for the cashiers

• Reconciled cash registers and the safe

• Processed reports for the previous days sales.

Ensured documentation & record keeping complied with company and federal standards.

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Received, verified and counted cash boxes from the bank and prepared cash for bank deposits. I was promoted to Customer Service Manager because of my hard work and dedication.

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CUSTOMER SERVICE / MONEY SERVICE REP 09/2012 to 02/2015 Kroger Dallas, TX

Processed bill payments, refunds, money orders, Western Union and lottery ticket transactions, and processed auto vehicle registrations

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• Greeted customers and answered inquiries in a professional manner. Provided excellent customer service by addressing customer needs in a timely fashion. I was promoted to Cash Office Bookkeeper because of my great attention to detail and work ethic.

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CASHIER 03/2008 to 09/2012

Kroger Dallas, TX

Greeted customers and answered any questions they had about the store's products and services.

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Verified that customers were of legal age to purchase alcohol or tobacco products.

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Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit. I was promoted to Customer Service/Money Rep because of my outstanding customer service skills

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EDUCATION AND

TRAINING

Medical Assistant Certification Healthcare 05/2010 PCI Health Training Center - Richardson, Richardson, TX High School Diploma 05/2008

Richardson High School, Richardson, TX

PERSONAL

INFORMATION

During my employment with Kroger I was promoted three times and received the Employee Super Star Award five times.

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