Customer Service Data Entry
Resume:
P A T R I C I A PR G E N E R E Y L A
S E A S O N E D C U S T O M E R S E R V I C E
R E P R E S E N T A T I V E ( B A N K )
C O N T A C T
******.*********@*****.***
La Plata, Maryland 20646
FAR EASTERN UNIVERSITY-MANILA
Bachelor of Science in Business
Administration major in Internal
Auditing
2011-2015
E D U C A T I O N
S K I L L S
Customer Relationship
Management (CRM)
Conflict Resolution
Team Leadership
Excellent Customer Service
Critical Thinking
Documentation and Data Entry
Active Listening
Empathy and Emotional Intelligence
Clear and Positive Communication
Computer Proficiency (technical)
English: Fluent
L A N G U A G E
P R O F I L E S U MMARY
Results-oriented Customer Service Representative with over a decade of experience at Metropolitan Bank and Trust Company. Expert in complaint resolution and client relations, utilizing strong active listening and critical thinking skills to enhance customer satisfaction. Proven ability to train and mentor staff, streamline processes, and foster long-lasting client relationships that drive business success. Committed to delivering exceptional service and improving operational efficiency. A blend of account management, customer support, problem-solving, sales support, and administrative tasks, all aimed at ensuring a seamless onboarding experience while maintaining company compliance and high customer satisfaction. WORK E X P E R I E N C E
MAY ‘15-SEPT ’21
Metropolitan Bank and Trust Company (METROBANK) 2015-2025 Customer Service Representative-Teller
Customer Service Representative-New Accounts SEPT ‘21-JULY ’25 Cash handling and processing of cash/check deposits, withdrawals, check encashment, closing of accounts; signature verification. Posts of all transaction adjustments to the Current Account/Savings Account (CA/SA) terminal at the start of banking day. Accepts and processes various fund transfers and remittances payments.
Handles outward clearing operations.
Sells the Bank’s and subsidiaries’ products and services. Customer onboarding and account management by facilitating the opening of new customer accounts by collecting necessary documentation, verifying information, and ensuring compliance with Bank’s policies and regulatory requirements.
Serve as the primary point of contact for inquiries related to new accounts through multiple channels, including in-person, phone, and digital platforms. Provide clear and accurate information about products, services, account types, and promotions.
Investigate and resolve issues or discrepancies concerning new accounts, such as account verification problems, document errors, or transaction inquiries.
Build trust and maintain positive relationships with new customers through proactive engagement and effective communication.
Identify opportunities for additional products or services that meet customer needs and refer or promote them appropriately.
Maintain proper documentation of customer interactions, account applications, and transactions for auditing and compliance purposes. Utilize banking software and CRM systems effectively to track interactions, follow- ups, and resolutions.
Civil Service Exam Passer 2015
Use to assess candidates for public
sector jobs (government agencies)
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