Customer Service Account Manager

Objective:

Dedicated customer service executive with a strong background in building and maintaining client relationships, seeking to contribute my expertise in customer retention, process improvement, and team leadership to a forward-thinking organization.

Professional Skills:

Ability to manage multiple priorities, meet deadlines, and stay organized.

Ability to build and maintain rapport using effective verbal and written communications.

Ability to identify opportunities, close deals, and negotiate between clients and internal stakeholders.

Experience:

DoorDash Ellenwood, GA Sept. 2021 to Present

Delivery Associate

Develop expertise in DoorDash’s processes, systems, and resources to effectively address customer needs.

Efficiently navigate routes and manage time to ensure timely pickup and deliveries, while adhering to all transportation laws.

Receive and transmit payments through a combination of base pay, tips, and potential promotions.

Top Priority Customs, LLC Atlanta, GA June 2015 to Present

Executive Account Manager

Negotiate contracts and renewals while identify opportunities to upsell and cross-sell products and services.

Monitor supplier operations to verify quality, delivery schedule, and conformance to contract specifications.

Accurate bookkeeping to ensure revenue and invoices are in alignment with state and federal regulations.

Sunbrook Academy Inc Stockbridge, GA Apr. 2015 to Mar. 2020

Lead Teacher

Planned curriculum that met early childhood education requirements and focused on different areas of childhood development to include physical, cognitive, social and emotional development.

Conducted parent/teacher conferences to discuss developmental milestones achieved by the child, along with any parental concerns needing to be addressed.

Frequented professional development trainings related to early childhood education topics, keeping all necessary state certifications up-to-date.

References:

AVAILABLE UPON REQUEST

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