Customer Service Administrative Support

LYDIA PORTER 248-***-**** ************@*****.***

Service-focused Administrative Associate with a positive attitude and strong work ethic. Driven, and dedicated hard-worker, with a passion to provide outstanding customer service while overseeing daily office operations. Self-Starter who is attentive to detail, and present areas of expertise in the following:

● Office Management ● Administrative Support ● Front-Desk Operations

Document Reporting Service Orientation Modern Office Equipment

● Process Improvement ● Planning & Scheduling ● Insurance Billing & Invoicing

● Regulatory Compliance ● Team Building & Support ● Conflict Resolution

KEY ADMINISTRATIVE COMPETENCIES

Perform front-desk operations, such as greeting customers, answering multi-line

phone system, coordinating appointments, sorting mail, and organizing charts & records.

Manage staff schedules; distribute letters, reports, and various documents required by

management, personnel or customers.

Collaborate with team members to discuss objectives, develop action plans, and

complete multiple assignments simultaneously.

Resolve complaints, respond to inquiries, and ensure the satisfaction of clients.

Coordinate consultations, orientations, networking and marketing events.

Compliant to State Laws, OSHA Safety, GAAP Principles and Sarbanes Oxley Act.

Approve pre-placement assessments, admissions, contracts, denial and appeal claims.

Create financial reports, excel spreadsheets, State and compliance inspection reports.

Receive and process customer payments, payable invoice expenses and insurance billing.

Specialize in SSI, Social Security, Medicare, Medicaid and Medical Terminology.

Utilize Citrix, Medifax, Eson, Epic, Seibel, KANA, Postage Machine, Copier & Scanner.

Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) and various computer

software.

PROFESSIONAL EMPLOYMENT

Housing Clerk -Detroit Housing Commission –Term Express Employment 04/2019 to Current

Administrative Associate-Real Estate Clerk – Anthony Estate Sales LLC, MI 12/2016 to Current

Medical Secretary – Henry Ford Hospital, MI 04/2014 to 11/2016

Intake Specialist – Jenkins Adult Foster Care, MI 04/2010 to 08/2013

Administrative Assistant – Residential Home Health, MI 12/2008 to 12/2009

EDUCATION

BBA, Healthcare Administration - University of Phoenix MI 2019

AAS, Business Management – Highland Park Community College MI 1994

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