Office Manager Customer Service

Stephanie Thompson, Office Assistant

Friendswood, 77546, United States, +1-713-***-****, ***********@*******.*** SUMMARY Dynamic Office Manager with over 24 years of experience in front office operations and customer service. Skilled in managing multi-line phone systems, maintaining organized workspaces, and ensuring customer satisfaction. Notable for establishing a welcoming atmosphere, confirming appointments, and maintaining confidentiality. Proven track record in performing clerical tasks with excellent judgment and promoting merchandise. Eager to leverage expertise to enhance office efficiency and support the needs of any organization.

WORK EXPERIENCE

Jan 1997 – Mar 2021 Office Manager/Receptionist/Customer Service, Corporate office of Shipleys

Houston

Greeted visitors and customers, establishing a welcoming atmosphere. Provided friendly, knowledgeable assistance to enhance the customer experience.

Confirmed appointments and meticulously updated customer records. Maintained an organized and tidy office environment to promote efficiency. Answered phone calls promptly and directed them to the appropriate extensions.

Responded to inquiries from callers, actively seeking the necessary information.

Corresponded with customers, staff, and management through phone, email, and mail.

Maintained confidentiality regarding sensitive customer and staff information.

Observed staff and vendors entering and exiting the office to ensure security.

Managed multiple phone lines while efficiently handling email communications.

Received and sorted mail, while monitoring security cameras for safety. Executed clerical and technical tasks independently, employing sound judgment.

Addressed customer complaints and questions, ensuring resolution. Scheduled appointments and meticulously took notes for future reference. Collected payments and managed invoicing, including cash handling. Ordered change and executed errands to support office operations. Demonstrated advanced computer skills using Excel, Word, and QuickBooks.

Contacted vendors and manufacturers for necessary repair maintenance. Promoted merchandise effectively while maintaining accurate records. Typed, filed, and copied documents to ensure organized office resources. Attended staff meetings and managed the catering department, overseeing invoicing and payment collection for supervisors. EDUCATION

Jan 1985 – Jan 1989 Crosby High School

High school diploma

Crosby, United States

SKILLS PC Proficiency Office Equipment

Database Administration Mail Processing

Sorting and Labeling Multitasking

Multi-line Systems Network Security

Microsoft Office Order Supplies

Order/Customer Fulfillment Telephone Skills

Presentation/Verbal Skills Time Management

Sales

Customer Support/Service Customer Experience

Resolve Customer Issues

LANGUAGES English

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