Office Administration Medical

ISHITA MUKESH DEDHIA (Permanent Resident)

******.******@*****.*** 778-***-****

EXECUTIVE ASSISTANT CERTIFIED MEDICAL OFFICE ADMINISTRATION CERTIFIED LEGAL OFFICE ADMINISTRATION OPERATIONS SUPPORT ADMINISTRATION TRANSACTION MANAGEMENT DOCUMENT CONTROL EVENT MANAGEMENT

Accomplished, detail-oriented professional with 15+ years of experience in executive support, office operations, transactions, bookkeeping and cross-functional project coordination Holds an MBA, Post Graduate Diploma in Business Management, and certifications in Medical Office Administration & Legal Office Administration. Skilled in calendar/travel management, document control, meeting coordination, and client/vendor relations. Proven ability to handle confidential information, streamline workflows, and deliver high-level support in fast- paced corporate and professional service environments. _ CORE COMPETENCIES

ü Executive & Administrative Support üOnboarding/Offboarding Management ü Expense Reporting ü Calendar & Travel Management üCertified Medical Office Administration ü Database Management ü Document Control üMinute-Taking ü Office Management ü Contract Management üClient & Vendor Relationship Management ü Event Management PROFESSIONAL EXPERIENCE

Ricardo Ameerali PREC* Keller Williams Realty VanCentral Vancouver, Canada Transaction Coordinator & Executive Administrative Assistant (Permanent) Apr 2024 – July 2025

• Managed end-to-end real estate transactions, preparing legal documents (buying/listing contracts and related agreements) and ensuring timely, accurate closings.

• Provided executive-level admin support, including calendar management, meeting coordination, email handling, and client/vendor communications.

• Oversaw bookkeeping (invoicing, expense tracking, vendor payments) and maintained CRM systems to streamline operations.

• Delivered high-touch client service while supporting marketing initiatives (social media, campaigns, print, and events).

• Prepared and proofread contracts, reports, proposals, and presentations with confidentiality and attention to detail.

Transportation Investment Corporation (TI Corp) Vancouver, Canada. Administrative Assistant / Document Control Coordinator (Contract) Jan 2024 – Apr 2024

• Implements document management policies and procedures in line with TI Corp’s guidelines.

• Designs and implements systems to establish management best practices across the project.

• Coordinates with IT resources to ensure all document management systems and tools are identified, deployed, and maintained.

• Establishes and deploys work processes and procedures related to major project contract submittals, documentation, and correspondence.

• Assists to standardize and maintain information metadata profiles and ensures all project staff are following the process.

Hawkridge Systems Richmond, Canada

Office Administrator (Permanent) Sept 2022 – Dec 2023

• Oversee and coordinate office administrative procedures and review, evaluate and implement new procedures.

• Answering high volume of inbound calls and assisting customers with various queries.

• E-mail management and replying to customers.

• Coordinate and plan for office services, such as accommodation, relocations, equipment, supplies, forms, disposal of assets, parking, maintenance, and security services.

• Conduct analyses and oversee administrative operations related to budgeting, contracting and project planning and management processes.

• Assistant and manage employee onboarding/offboarding on related platforms.

• Travel arrangements for company events alongside budget management. RLG International Vancouver, Canada.

Administrative & Design Coordinator (Contract) August 2022 – September 2022

• Administrative Duties - Administrative and logistics support, event planning, travel research and booking, Data entry and receipt retrieval for expense reconciliation, in office meeting support – setup/tear down.

• Design Duties - Field request from department managers on proposals, gather the required fields and input into pre-built templates in InDesign.

Vancoweb Creative Agency Vancouver, Canada.

Digital Marketing Intern (Internship) Oct 2021 – Dec 2021

• Managing social media accounts for Vancoweb, Vanco+ & HiRealtor. Content management, post creation, hashtags, post scheduling, and promotion on Facebook, Instagram, and LinkedIn.

• Created a social media content calendar for the coming weeks to make sure posts are well connected.

• The profile also included content writing for various blogs to be taken live on the blog page and on social media.

Waterman’s Marketing INC Vancouver, Canada.

Digital Marketing Specialist (Part-Time) Aug 2021 – Dec 2021

• Created and managed the new website on Shopify for Waterman's Marketing as they started the journey for B2C online sales.

• Apart from website creation also did promotions on social media (Facebook & Instagram) and Search ads

(Google).

Anarock Property Consultants Pvt Ltd Mumbai, India. Assistant Vice President - Digital Marketing Oct 2019 - Sept 2020 Responsible for heading a portfolio of digital accounts towards stated client and company objectives and is responsible for the growth, management, retention and satisfaction of these accounts. Ionz Digital Pvt Ltd Mumbai, India.

Associate Director – Media Solutions May 2018 - Oct 2019 Responsible for revenue generation of Impact business; working on models like CPC, CPL, CPM, CPV, CPO, CPI/CPD, SEO, SEM, Display advertising, social media, Smart phone advertising, E-mailer for Agency& Brand's Digital & Mobile campaigns.

EDUCATION AND CERTIFICATIONS

Master of Business Administration Oct 2020 – Dec 2021 University Canada West, Vancouver, Canada

Post Graduate Diploma in Business Management April 2009 – April 2011 Rizvi Academy of Management, Mumbai, India

Bachelor of Mass Media April 2006 - April 2009

G. N. Khalsa College, Mumbai University, Mumbai, India Medical Office Administration Certificate (CPD Accredited), Alison Learning September 2025 Legal Office Administration Certificate (CPD Accredited), Alison Learning October 2025 Certified Digital Marketing Associate, Digital Marketing Institute Hootsuite Platform & Social Marketing Certification, Hootsuite ADDL. INFORMATION

LANGUAGES – English (Fluent) Hindi (Fluent) Marathi (Fluent) Gujrati (Fluent) Kutchi (Fluent) COMPUTER SKILLS – MS Office Zoho Monday Salesforce Mailchimp Slack KW Command Dotloop QuickBooks Sage HubSpot

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