Customer Service Project Management
Resume:
ANGELA STANLEY
Levittown PA *****
********@******.***
OBJECTIVE
To obtain a position with an organization that utilizes my experience in customer service, account and project management.
PROFESSIONAL SUMMARY
Master Scheudler
Substitute Staffing Coordinator
Facilities Coordinator
General Office Skills Insurance Billing
Computer Savvy Accounting/Bookkeeping
Customer Service Front-Office Operations
Scheduling Project Management
PROFESSIONAL EXPERIENCE
The Pen Ryn School - Fairless Hills, PA
July 2012 to July 2022 - Head of School Administrative Assistant
July 2022 to present - School Operations Manager
●Direct assistant for the Head of School
●Schedule substitute and coverages for all staff
●Send a weekly newsletter to families and staff
●Provide daily support to all school personnel
●Assist maintenance department with yearly inspections
●Inventory and organize all supply orders
●Oversee all State required clearances for staff and volunteers
●Liaison to the Parent Teacher Organization
●Event coordinator for all school academic and extracurricular events
●Identify and schedule maintenance for school building
Makefield Chiropractic & Wellness Center, Newtown PA
10/00-Present Office Manager/X-ray Technician
• Oversee front-office operations and provide customer service
–Built a patient practice supported by 85% referral practice.
• Create internal marketing plans and lead team with promotion strategies. • Supervision of 3 medical receptionists.
• Assist doctor in new patient exams and take multiple set x-rays.
• Finances: accounts payable/receivable, invoicing, insurance billing.
• Compliance with all healthcare facility and insurance requirements.
Medical Billing Service Self-Employed, Bristol PA, 10/07-Present
• Process billing claims to primary and secondary insurance companies for 2 medical practices. – Makefield Chiropractic 200 Patient Visits Per Week
– Greenberg Family Chiropractic 150 Patient Visits Per Week
• Maintain supporting documentation file for weekly claims..
• Inquire by telephone and in writing to insurance companies and attorneys about pending claims.
• Post and reconcile payments to patient ledgers.
• Assist in preparing documentation and responses for legal inquiries, litigation, and court appearances.
Newtown Center Club, Newtown PA, 10/98-10/00
Manager
• Oversee client check-in desk and provide impeccable customer service.
• Directed a 15-person customer relations department including hiring, training, and managing staff.
• Responsible for creating and monitoring schedule of front desk staff, trainers, class instructors and therapists.
EDUCATION
American Chiropractic Registry of Radiologic Technologist –Harrisburg PA 10/00 School of Body Therapies – Langhorne PA 9/99 to 9/00
COMPUTER EXPERIENCE
Web Conferences
Medisoft Advanced Patient Accounting Vs. 12
Schedule View Patient Scheduling Vs. 2.0.4.21
Docu-Touch Documentation Software Vs. 1.1.5
DBC Accounting Software
WordPerfect
Excel
Corporate Payroll Systems
Google Suite proficient
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