Front Office Customer Service

VILLA RICA, US, ***** • ************@*****.*** • 404-***-****

RUTH HOMIDAS-MARCELIN

PROFESSIONAL SUMMARY

Medical administrative professional with 9+ years of experience in front office management and customer service. Proficient in medical billing, insurance verification, and HIPAA compliance, utilizing skills in HCPCS and revenue cycle management to ensure efficient operations and patient satisfaction. Detail-focused and adept at managing multiple tasks in fast-paced environments, with a commitment to enhancing healthcare services through effective communication and organizational skills. EMPLOYMENT HISTORY

FRONT OFFICE RECEPTIONIST May 2024 - Present

Thomas Eye Group Sandy Spring, GA

• Perform a variety of administrative and clerical tasks to help keep the office organized.

• Checking patients in, accepting payments for service.

• Keeping accurate and thorough charts.

• Answering calls, Abide by HIPPA guidelines to ensure confidentiality of private and sensitive information. MEDICAL FRONT OFFICE RECEPTIONIST Sep 2023 - Apr 2024 Caedel Medical Group Internal Medicine / Family Medicine East Atlanta, GA

• Perform a variety of administrative and clerical tasks to help keep the office organized.

• Check patients in and out, verify insurance coverage, and accept payments for services rendered.

• Follow up with patients via email and keep accurate and thorough charts.

• Abide by HIPAA guidelines to ensure confidentiality of private and sensitive information. PERSONAL SHOPPER / CUSTOMER SERVICE Apr 2020 - Present Instacart Douglasville, GA

• Shop for orders, present receipts, resolve customer complaints, and adjust orders.

• Deliver customer orders within established time frames.

• Work flexible schedule to accommodate customer needs and serve customers in a prompt and friendly manner. MEDICAL FRONT OFFICE ASSISTANT Oct 2021 - Jan 2022 Dr. Valencia Burrus, MD Family Practice Douglasville, GA

• Served as initial point of contact, greeted patients, and maintained a warm and welcoming atmosphere.

• Answered inbound phone calls, scheduled appointments, gathered necessary documents, and collected payments.

• Entered patient demographic information into computer and verified insurance coverage.

• Ensured strict adherence to security and confidentiality guidelines as outlined in HIPAA. RETAIL CASHIER/ CUSTOMER SERVICE Sep 2018 - Jul 2021 Publix Supermarket Douglasville, GA

• Trained new hires and assisted customers by providing information and resolving complaints.

• Maintained customer communication throughout the ordering or check out process.

• Provided a positive customer experience through customer care and attention to detail.

• Received payment by cash, check, credit cards, or automatic debits, maintaining all cash and receipts. RETAIL CASHIER/ CUSTOMER SERVICE May 2016 - Jan 2017 Publix Supermarket Powder Springs, GA

• Trained new hires and assisted customers by providing information and resolving complaints.

• Maintained customer communication throughout the ordering or check out process.

• Provided a positive customer experience through customer care and attention to detail.

• Received payment by cash, check, credit cards, or automatic debits, maintaining all cash and receipts. EDUCATION

ASSOCIATE OF SCIENCE DEGREE - MEDICAL BILLING AND CODING Nov 2022 - 2023 Ultimate Medical Academy Tampa, FL

ASSOCIATE OF SCIENCE DEGREE / HEALTH SCIENCES - MEDICAL ADMINISTRATIVE ASSISTANT

Jun 2020 - 2021

Ultimate Medical Academy Tampa, FL

HIPAA ESSENTIALS FOR HEALTHCARE PROFESSIONALS CERTIFICATE Ultimate Medical Academy

SKILLS

Medical Billing, Accounts Receivable, Collections, Co-Pay, Deductibles, Co-Insurance, EOBS, Revenue Cycle Management, Posting Payments, Medicare, Medicaid, Third Party Payers, EHR, EMR, Managed Care, Workers Compensation, Patient Processing, Medical Records Management, Insurance Verification, Insurance Claim Processing, CMS 1500, CMS 1450, Front Office Operations, Medical Office Procedures, Scheduling, Medical Terminology, Anatomy & Physiology, HIPAA Compliance, Medical Coding, ICD-10-CM, HCPCS, CPT, Zoom, Skype, MS Word, MS PowerPoint, MS Outlook, Typing Speed: 45 WPM.

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