Customer Service Technical Support
Resume:
Tekeshia Jones
Belzoni, MS *****
***********@*****.***
Professional Summary
An active employee, involving responsibility and working with others as a team member to achieve advancement and growth for the company; enjoy all new assigned duties as I am always looking to learn new skills.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Picker/Packer
Amazon fullfillment Center-Canton, MS
February 2024 to August 2025
Picked orders and also packed order for the customers. Correctional Officer
Parchman-Parchman, MS
November 2021 to January 2022
Secure and protect inmates
Technical Support
Sykes Work from Home
July 2021 to October 2021
Assist customers with their products such as Google classroom Apple Tech Support
Conduent
April 2017 to May 2018
Daily duties consist of providing excellent customer service to Apple customers. I provide technical support to customers who are experiencing problem with their iPhone, iPad, iPod, Air Pods and Apple Watch. I communicated with customers through live chat to answer questions, solve problems, and troubleshoot. I answered customer's product, service and account related questions through chat scenarios. Scheduling Apple Store appointments and mailing repairs is also part of my task. A score of 85% is required for customer service survey, average hold time is kept to two minutes and after call waiting is one minute.
Customer Service Representative
Dialog Direct
September 2015 to March 2017
I provided excellent customer service while building rapport with each customer. By assisting clients with setting up groups for schools, family reunions, weddings etc. by providing the best group rate available. Communicated with client via email and phone daily to provide follow up information on group status. I collected method of payment via email by providing client with credit card authorization form authorizing the transaction. Once group confirm rate I block off rooms in NiteVision and lock rates. I received cases via phone and online and was required to close 4 per hour while maintaining 85 above QA. Customer Support Specialist
Teleperformance-Dallas, TX
April 2014 to September 2014
•Responsible for all customer inquiries
•Provide excellent customer service
•Follow up to customer inquiries by taking specific action in a timely manner
•Troubleshoot equipment and system problems
•Problem solve to help customers resolve issues on first call
•Enters data from customers into various software programs
•Appropriately communicate with upset customers to resolve their inquiries
•Thrives as a team player in a fast-paced, high-energy, change-oriented environment
•Participates in additional training courses when needed
•Performs other related duties and assignments as required
•Exercise retention efforts when appropriate
•Identify customers who are comparison-shopping and inquiring about contract terms
•Assisting customer with correct price plan
Tech Support
AT&T U-Verse-Richardson, TX
September 2012 to May 2014
Assist customers with billing issues. I was responsible for setting up installation appointments and payment arrangements. Walk customer through troubleshooting steps when problems exist with current service. I also was required to order new equipment for customers such as modems, set top box, home phones and wireless access point.
Sales Associate
Walmart-Dallas, TX
July 2011 to October 2012
Stocked merchandise and assist customers with needs while counting down profits made within that day. Completed all necessary paperwork for all monies received from store manager also maintained great rapport with customers and assisted them with locating items within the store, using payment pads and loading their purchases for easier carrying.
HR I was a QC
Country Select-Isola, MS
July 2007 to October 2010
Isola, MS
Personnel
July 2007-October 2010
Provided applications to potential candidates while explaining how to complete certain forms such as W-4 and signature pages: I also answered phones, completed orders for customers who would come to the factory to purchase products in person. Additionally I called each client to set up interviews, drug tests, background checks, and if hurt on the job all necessary paperwork to send to the doctor and insurance agents in payments have to be made to the employee. Before I was promoted to HR I was a QC. I inspect products purchased by our company from suppliers and maintain records of supplier performance. Customer Service Representative
Young Williams Call Center-Yazoo, MS, US
January 2004 to May 2007
Provided child support to information to clients within the MS delta such as: payment, court dates, modification and updated case information and maintained case- loads on all clients and all information provided to the client.
I also handled inbound and outbound calls for the call center for clients, other state agencies, attorneys, child support case workers, supervisors, and/or regional directors. I also updated address for non- custodial and custodial parents who phone in and provided updated case information such as address, phone numbers a place of employment.
Education
High school or equivalent
MDCC-Moorhead, MS
January 2016 to January 2016
Skills
• Sales (5 years)
• Customer service (8 years)
• WORD (10+ years)
• ORACLE
• TYPING (10+ years)
• MICROSOFT OFFICE (10+ years)
• EXCEL (10+ years)
• Technical Support (5 years)
• Typing (10+ years)
• 35 WPM (10+ years)
• TELEPHONE SKILLS (10+ years)
• CUSTOMER RELATIONS (10+ years)
• Troubleshooting
• INBOUND AND OUTBOUND (8 years)
• Desktop Support (8 years)
• Software Troubleshooting (5 years)
• TELEPHONE (10+ years)
• FAXING (8 years)
• FILING (8 years)
• WORD PERFECT (8 years)
Certifications and Licenses
CPR Certification
Guard Card
First Aid Certification
Driver's License
November 2020 to July 2028
Additional Information
Professional Skills
● Microsoft Office Telephone Skills (inbound and outbound)
● Word Perfect Printer/Faxes
● Oracle Office Procedures
● Filing/Editing Microsoft Words
● Excel Typing 35 wpm
Employment Skills
● Maintained excellent customer relations and developed customer rapport
● Developed ability to work in a fast-paced atmosphere
● Diplomatically resolved customers complaints on as-needed basis
● Accurately calculated and made daily deposits
● Ability to follow instructions well and make decisions with on as-needed basis
● Maintained all record-keeping procedures without error
● Delegated responsibilities to meet company's expectations
● Effectively developed telephone communication skills and consistently met quotas
● Processed client files and scheduled appointments
● Performed faxing, photocopying and filing documents
● Prepare monthly reports
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