Customer Service Social Media

SKILLS

EDUCATION

UNITY UNIVERSITY

LANGUAGES

Motivated and versatile professional with experience in sales, customer service, marketing, and education. Skilled in building rapport, managing client relationships, and delivering results in fast-paced environments. Proven ability to communicate effectively, resolve issues, and adapt quickly to new tools and technologies. Passionate about helping clients achieve their goals while maintaining a positive brand image and exceptional service experience. WORK EXPERIENCE

CERTIFICATIONS & TOOLS

English (Fluent)

BSc incomputer Science

****************@*****.***

https://www.linkedin.co

m/in/kaleab-mulugeta-

6bb813394/

Customer Service &

Communication

Sales & Marketing Strategy

Social Media & Content

Creation

Team Leadership &

Collaboration

Web Development (HTML,

CSS, JavaScript, Python)

Database Management &

Integration

CRM Software Proficiency

Problem Solving &

Troubleshooting

Time Management &

Multitasking

Vintage Technologies

Marketing manager

Instacart/ USA

Customer Service Representative

GoTech Trading / USA Virtual Assistant Sales

Representative / Appointment Setter

Kaleab Mulgeta

SALES AND MARKETING PROFESSIONAL

Directed marketing campaigns and customer engagement strategies for technology products, driving brand growth and visibility.

Developed and executed digital marketing plans that increased customer engagement and client retention.

Managed social media platforms, content creation, and online branding to enhance company presence and credibility. Collaborated with cross-functional teams to align marketing initiatives with business objectives.

Facilitated the sale and purchase of 60+ vehicles monthly, consistently meeting and surpassing sales targets. Built and maintained strong relationships with clients, ensuring repeat business and customer loyalty.

Conducted market analysis to identify growth opportunities and optimise sales strategies.

Managed online listings and social media marketing to boost lead generation and brand visibility.

Delivered high-quality customer support in a fast-paced, high- volume environment.

Troubleshot technical issues and resolved customer concerns promptly to ensure satisfaction.

Maintained a positive, empathetic, and professional attitude when engaging with clients.

Documented interactions and feedback to help improve service quality and efficiency.

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