Project Management Customer Experience

Stephanie Noguera

Grand Junction, Colorado *****

714-***-**** - **********@*****.*** - WWW: Bold Profile - WWW: https://www.linkedin.com/in/stephanie-noguera-0a3134a4/ Professional summary

Highly analytical and organized professional with a proven ability to interpret data, execute complex tasks, and streamline operations to enhance the customer experience. Expertise in product listing management, site updates, trend identification, and market analysis to inform strategic purchasing decisions. Seeking to leverage this strong background in product content creation, purchasing, and project management to contribute to a seamless and engaging customer journey and drive sales.

Skills

Merchandising & Analysis: Data analysis, site

merchandising, market trend assessment,

inventory optimization, sales data review,

digital marketing

• Technical: Active use of Google Analytics,

Gmail, G Suite, Google+, and other forms of

social media. Proficient in navigation of

apps and web browsers. Experience with

Google Drive and Microsoft Office suite

(Excel, Word)

•

Organizational: Proven ability to multitask,

manage workload efficiently, and meet

deadlines

• Project Management: Asana, workflow

management, project timelines in a fast

paced environment, process streamlining

between departments

•

Communication & Leadership: Exceptional

verbal and written communication skills,

strong proofreading skills, and experience

training and mentoring new employees on

policies and procedures

•

Work history

05/2021 to Current Small Business Owner

In the Gutter – Grand Junction, CO

A specialty retail and e-commerce boutique focused on botanical and herbal wellness products. Managed day-to-day business operations, including inventory control, vendor relations, sales, and customer service for a growing retail establishment

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Analyzed sales data and market trends to optimize product selection, manage inventory levels, and make data-driven purchasing decisions

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Developed and implemented strategic marketing initiatives to enhance brand visibility and customer engagement

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Oversaw all financial operations, including bookkeeping and P&L reporting, ensuring meticulous accuracy and regulatory compliance

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Ensured strict adherence to all local and state regulations for product sales and business operations

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• Analyzed financial reports to inform budgeting decisions and drive profitability improvements. Provided expert product knowledge and consultation to customers, fostering a loyal client base and ensuring high customer satisfaction

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02/2016 to 07/2019 E-Commerce Merchandise Buyer

Capital Books and Wellness – Grand Junction, CO

• Streamlined purchasing processes, reducing errors and ensuring accurate order placements Managed all purchasing workflows and timelines using Asana to ensure efficient project management and timely delivery of merchandise

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Maintained optimum stock levels through regular review of sales data, adjusting purchasing decisions as needed to meet customer demands promptly

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Ensured compliance with company procurement policies through diligent vendor selection and contract management processes

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Established advantageous payment terms with suppliers, improving cash flow management while maintaining positive vendor relationships

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Reduced lead times by establishing efficient communication channels between internal departments and external vendors

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Analyzed market trends and sales data to optimize inventory management and make informed purchasing decisions

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12/2009 to 10/2015 Lead Key Holder

Pitkin County Dry Goods – Aspen, CO

Maintained accurate financial records and sales reports, demonstrating a high level of accuracy and attention to detail

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Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience

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Maintained a clean, organized store environment by implementing regular cleaning schedules and following merchandising guidelines

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Trained and mentored new employees on store policies and procedures, streamlining operations and improving efficiency

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Oversaw daily store operations, including cash handling, equipment management, and staff supervision

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Delegated tasks and maintained a clear focus during busy periods to ensure smooth business operations

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Education

12/2009 Bachelor of Arts: Political Science

University of California, Los Angeles (UCLA) - Los Angeles, CA Study Abroad: Lived and studied in London, Brussels (NATO), Amsterdam, and Paris to gain a global perspective on political policy and culture

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Developed critical thinking, effective communication, and analytical skills through diverse coursework

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• Participated in discussions and presentations, enhancing both verbal and written proficiency

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