Information Technology Change Management
Resume:
Anayat Shah
Email: ********@*******.*** Cell#: 425-***-****
Professional Summary
Results-driven Release and Change Manager with 20+ years of experience in Information Technology. Skilled in system, network, and application support with deep expertise in implementation, configuration, and administration of enterprise-level business applications. Adept at managing large-scale software releases, ensuring compliance and maintaining service continuity in complex enterprise environments
Core Competencies
Release & Change Management
Enterprise Application Deployment
Configuration Management
Environment Management (DR, PROD)
Incident & Problem Management
Change & Release Manager
1. Planning and Coordination
Review the release calendar and align with development, QA, and operations teams.
Schedule and coordinate release deployments, ensuring minimal business impact.
Conduct daily stand-up or release sync calls to track progress and blockers.
2. Deployment Preparation
Validate that all release artifacts (code, scripts, configuration files) are approved and ready.
Verify environment readiness — ensure production systems are up to date.
Confirm approvals from stakeholders (Change Management, and Product teams).
3. Release Execution
Manage deployments in lower environments and production.
Monitor deployment progress, logs, and system health during releases.
Coordinate rollback procedures if any issues arise during release.
4. Post-Release Activities
Verify post-deployment validation and sanity checks.
Communicate release completion and status updates to stakeholders.
Record release metrics (success rate, duration, issues encountered).
5. Continuous Improvement
Conduct release retrospectives and identify process improvements.
Update release documentation, runbooks, and change logs.
Experience
Project Manager Charter Communications Feb 2023 to Oct 2025
Project Lead, Xavient information Systems/ Xavient Digital powered by TELUS International May 2005 to Feb 2023
System Administrator, Kuwait National Guard (Kuwait) from September 2002 to August 2004.
System Engineer, InfoTech Network Systems. Delhi, India, from May 2002 to August 2002.
Hardware Engineer, Spiders Dot Com Pvt Ldt Delhi, India from May 2000 to April 2002
Technical Skills
Operating systems: Linux, Windows Server and CentOS
Application and Web Servers: IIS, Tomcat, Apache, WebLogic
Monitoring and Analytics Solutions: Splunk, Microsoft SCOM, Data Dog
Directory Services: Active Directory over Microsoft Windows 2000 and Server 2003 based Infrastructure
IT Service Management Tools: Cherwell Service Management, HP Service Manager, BMC Remedy, Service Now
Other Skills
Strong organizational skills: ability to multi-task and prioritize, strong attention to detail, ability to work and drive in a dynamic environment
Strong attention to detail, strong sense of ownership and strong commitment to teamwork
Be a driving force for constantly improving performance, scalability, extensibility, reliability, availability, and usability of the release process
Good attention to detail, strong organizational and analytical skills
Ability to stay current in technologies/best practices and ability to apply that knowledge to day to day activities
General PC knowledge including Microsoft Office expert level knowledge of Excel, working Knowledge of Access
Work with the development and testing teams in the SDLC process to enable and promote production quality code into Numerals infrastructure
Strong organization and planning skills with an attention to details
Strong ability to collaborate on implementation of creative solutions and quantify delivery results.
Professional Experience
Charter Communications (www.Charter.com)
Project: CVWO Team (Spectrum Mobile)
Role: (Release Management)
Period: Feb 2023 to Oct 2025
Responsibilities:
Plan, coordinate, and execute end-to-end release activities across multiple applications and environments.
Manage release calendars, dashboards, and reporting to provide clear visibility into release progress, risks, and timelines.
Collaborate with development, and operations teams to ensure smooth deployment and post-release validation.
Track release readiness, approvals, and compliance with organizational change management processes.
Identify and mitigate release risks, ensuring minimal business impact.
Maintain documentation and continuously improve release processes, and reporting tools.
Utilize release dashboards to monitor key metrics such as deployment success rates, rollback frequency, and change lead times.
Xavient information Systems (WWW.XAVIENT.COM )
Project : Charter Enterprise Web Services (Data Services)
Period : April 2020 to Feb 2023
Client : Charter Communication
Responsibilities:
Work with the development (technical) leads to establish and document release plans and communicate those plans to all necessary participants
Work with IT management to improve the software engineering processes associated with continuously building, deploying, and updating software.
Work with developers, product managers and operations engineers to define, manage and execute milestones for each release
Engage with development teams not currently under Release Management to establish release management processes
Build and align the organization’s release calendar, working closely with development managers and DTS release managers from other platform teams
Knowledge of Release Management, Configuration Management, Identity and Access Management, affinity with Process Management
Create key metrics and identify opportunities to make tactical improvements to the release management process
Work closely with the Change manager to improve ways of working.
Managed Jira tickets for change requests, defect tracking, and deployment progress
Created and maintained CRQs, ensuring compliance with change management standards.
Generated daily/weekly release reports highlighting release status,
Manage activities between Release Management and the following functions: Change Management, Problem/Incident Management, and QA/Testing.
Daily basis coordinating charter RM TEAM.
Reports:
Daily Release Status Report
Weekly Deployment Summary
CRQ Aging and Approval Report
Release Defect Metrics
Post-Implementation Review Summary
Project : Spectrum Mobile Apps Support Team
Period : April 2018 to 2020
Client : Charter Communication (St. Louis)
Responsibilities:
Maintaining Releases to all environments using Automatic ARA, Creating workflow and Integration with Jenkins.
Maintain different environments DEV QA, and PROD
Design and Maintain Binary repository i.e. GitHub
Working on Automation process
Fraud Net-Automation
Health Check-Automation
Hourly Fraud Net Report check and send to fraud-management team
Spectrum Mobile Application Daily Health check
Perform validations over Deployment bridges
Actions over issues for QA, UAT and PROD environments
Project : Ops Support
Period : May 2010 to March 2018
Client : EchoStar
Description:
Worked at client’s onsite location Denver Colorado USA as Project Lead.
Responsibilities
Managing deliveries and offshore team for Monitoring and Support
Responsible NOC (Network Operation Center) management from offshore.
Change Planning and Management
Application configuration management and new deployments
Responsible for client interface at client site including resolution of issues and ensuring customer satisfaction.
Incident Management for issues related with servers and business applications
Application backup management
Performance test with schedule activities and tuning for optimum performance of applications.
Service Level monitoring and reporting
Handling escalated service requests
Handling maintenance activities and updates for applications and server systems
Project : Access Management
Period : July 2007 to April 2010
Client : T-Mobile
Description: :Worked at client’s onsite location Tampa Florida USA in Account Security Team
Responsibilities
Active Directory and Web applications Account Management and Group Policy Managing and Group Policy Changes handling.
Delegation of Administration of Active Directory.
Install from Media and Recovery Active Directory.
Monitoring System Events, Services, Active Directory Replication.
Backing up data of Windows 2003, Exchange and users mailboxes.
VPN certificate management.
Folder Access Management.
Granting and revoking admin rights.
Team Leading and Project Management in IT Infrastructure Support
Security Management and Auditing
Responding to Client’s queries and working on SOW
Preparing and Implementation transition plans for project kickoff
Defining Key Performance Indicators and SLAs’ for client reporting
Requirement Analysis and project plan
Period : May 2005 to July 2007
Client : Internal Projects
Responsibilities
Active Directory and Exchange Server maintenance, monitoring Troubleshooting.
Installation, configuration & Trouble shooting of Windows 2000 Servers and Exchange Server.
General management of IT within the organization
Active Directory User account management.
Maintenance & administration of Servers & troubleshooting technical problems
Creating standard process for group policy deployment
Troubleshooting Active Directory replication problems.
Implementation and administration of DNS, DHCP and WINS
Troubleshooting Active Directory replication problems.
Active Directory users and groups management.
Configuration and maintenance of mail clients as MS Outlook and Outlook Express.
Kuwait National Guard (www.kng.gov.kw/ )
The Kuwait National Guard (KNG) is a Government’s Military Organization
established with a mission to safeguard Kuwait and its nationals. KNG Head Office is locatedin Reggie and the branch offices are at different locations in Kuwait. Information SystemsCenter (ISC) is a subunit of KNG and provides information technology (IT) support servicesto other units of KNG.
Period : September 2002 to August 2004
Responsibilities
Creating standard process for group policy deployment
Management of Internal and External Audit practices
Creation of Project Plans with Risk assessment and feasibility studies.
Ensures 3rd tier, timely and efficient, systems support availability.
Exchange Server Management
Exchange Backup and Account Management.
Responsible to perfome on PCI reports.
Defining the process for operations & problem management.
Defining the process for operations & problem management.
Maintained router and switch configurations, updated and changed configurations depending on corporate requirements and documentation.
DNS & DHCP - Management of HQ and field office DNS.
LAN/WAN monitoring / Vendor Contact - Continuously monitored all network circuits and specific HQ hosts through CNS.
Created spreadsheets for all outages, giving start and end times, their duration and cause. Responsible for taking care of RAS queue as backup.
Troubleshooting of network problems - Made physical changes to routers, switches, DSU/CSUs in order to increase performance.
Managed infrastructure installation services including network facilities, Information Assurance, Cable Plant, WAN and BAN/LAN teams and performed design, survey, installation and commissioning of network devices.
Performed installations, technical support, troubleshooting and maintenance of network equipment, installed and upgraded software and hardware equipment, oversaw the management of subcontracted work, including working with upper levels of the subcontractor structure, and the creation of engineering design documents for the network on the base.
InfoTech Network Systems (www.infotecindia.com )
Infotec Network Systems (INS) is an organisation growing at a path-breaking pace. Technocrats with a vision of using network started it in 1989 and started network enabling applications to transform businesses. The expansion of Internet has validated our original mission and helped our transformation into an e-business company.
Period : May 2002 to August 2002
Responsibilities:
A consultancy based role which included routine managing and troubleshooting exisiting networks.
Building data networks mainly on Cisco Routers and Switches.
Building site to site and remote access vpns.
Configuring Vlans and network security
Building Wireless Local Area Networks.
Managing Client networks on a day to day basis and troubleshooting all
Kinds of networking Faults and problems
Desktop management and troubleshooting
DNS and DHCP support.
VPN certificate management.
Folder Access Management.
Granting and revoking admin rights.
Exchange Mailbox management.
Spiders Dot Com Pvt LDT (www.thenetspiders.com )
Spiders Dot Com Pvt. Ltd is a proactive organization based in New Delhi Region, India, specializing in customized software development, web development & website design with interactive flash & multimedia animation, computer assembling, computer hardware & peripherals, networking solutions, corporate training, web promotion and consultancy services.
Period : April 2000 to May 2002
Responsibilities:
Managing and troubleshooting desktops.
Assemble new computers
Installation software’s.
User account management.
Building Wireless Local Area Networks.
Managing Client networks on a day to day basis and troubleshooting all
Kinds of networking Faults and problems
Desktop management and troubleshooting
User Profile support.
Educational Qualification
BA. Bachelor Degree (Kashmir University)
CCNA (Cisco Certified Network Associate)
M.C.S.E (Microsoft Certified System Engineer)
Diploma in Computer Hardware and Networking. (ET&T)
AWS practitioner certification (Amazon)
PMP certification (Project management institute)
Date: 10/27/2025 (ANAYAT SHAH)
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