Customer Service Continuous Improvement
Resume:
TAMI
BOERCKEL
tamibear****.taztoonz@gmail.
com
Lexington Park, MD 20653
Bold Profil e
Dynamic and detail-oriented professional with a strong background in customer service from Leonardtown Ford Used Cars. Proven ability to cultivate relationships and enhance client satisfaction through active listening and effective problem-solving. A fast learner with exceptional time management skills, committed to delivering results in fast-paced environments.
A results-driven learner with passion for continuous improvement and academic excellence. Proven ability to adapt to new challenges and contribute effectively to team efforts. Reliable and flexible, with strong skills in critical thinking and collaboration. Known for maintaining high standards and delivering quality results.
Professional with solid experience and well-prepared for academic endeavors. Demonstrated ability to collaborate effectively within diverse teams and adapt to changing needs seamlessly. Skilled in research, time management, and critical thinking, with strong focus on achieving measurable results. Reliable and driven, bringing proactive approach to all tasks and responsibilities.
Experienced with academic research, group projects, and time management. Utilizes research skills to gather and analyze data effectively, contributing to informed decision-making. Knowledge of collaboration techniques ensures successful teamwork and project completion.
Effective Student committed to learning, developing skills in [ Area of expertise] and team contribution. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects.
Motivated individual offers strong work ethic and punctuality. Uses organizational and team collaboration skills to improve processes. PROFESSIONAL SUMMARY
SKILLS
• Fast learner
• Complex Problem-solving
• Customer service
• Energetic and enthusiastic
• Computer skills
• Active learning
• Active listening
• Punctual and reliable
• Attention to detail
• Time management
• Positive attitude
• Fast learner
Na - Currently I'm a Full Time Student
Lexington Park, MD • 01/2025 - 2027
Self - Detailing Boats
Mechanicsville, MD • 03/2014 - 2016
WORK HISTORY
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
•
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Passionate about learning and committed to continual improvement. Managed time efficiently in order to complete all tasks within deadlines.
•
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments. Adaptable and proficient in learning new concepts quickly and efficiently.
•
EDUCATION
Bryant & Stratton College
Online • Expected in 01/2027
Bachelor of Science: Substance
Abuse Counselor
Bryant & Stratton College
Online • 2019
Associate of Applied Science:
Medical Billing And Coding
Calvert High School
Prince Frederick, MD • 1996
GED
• Proved successful working
within tight deadlines and a
challenging environment.
• Demonstrated strong
organizational and time
management skills while
managing multiple projects.
Leonardtown Ford Used Cars -
Car Salesperson
Leonardtown, MD • 03/2013 -
2013
• Negotiated purchase prices
and explained sales,
warranty, and optional
products.
• Cultivated strong
relationships with clients,
resulting in numerous
referrals and repeat
customers.
• Answered telephone and
email inquiries from
potential customers.
• Followed up on warm
Internet leads and
responded to customer
questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
• Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
• Greeted customers on the lot and in the showroom to answer questions about the brand and available inventory. Shah Associates, MD - Nuclear Medicine Assistant
Hollywood, MD • 2009 - 02/2012
• Contributed to a positive work environment with strong people skills and proactive teamwork attitude.
• Greeted guests in with friendliness and professionalism.
• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
• Worked closely with management to provide effective assistance for specific aspects of business operations.
• Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
• Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
• Increased efficiency by implementing new processes and providing administrative support to management.
• Expedited project completion times due to the ability to multitask effectively under tight deadlines.
• Streamlined communication within team, scheduling and coordinating meetings for all members.
• Enhanced office efficiency by organizing and maintaining digital and physical filing systems.
Sunoco Gas Station - Cashier, Assistant Manager
Lexington Park, MD • 05/2006 - 2012
• Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
• Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
• Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
• Built positive relationships with customers to increase repeat business.
• Scheduling car repairs, made quotes for car repair services.
• Quickly and accurately counted drawers at start and end of each shift.
• Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
• Monitored sales transactions for accuracy, upholding company policies regarding discounts, returns, and exchanges.
• Assisted customers with special requests or needs, demonstrating empathy and genuine concern for their experience.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Mentored new cashiers, leading to higher retention rates and increased team performance.
• Kept orderly and accurate accounting records by monitoring sales documentation.
Neptunes - Bartender
California, MD • 2006 - 05/2006
• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Kept bar presentable and well-stocked to meet customer needs.
• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
• Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Enhanced customer experience with engaging conversations and personalized drink recommendations.
Ruby Tuesday - Waitress, Bartender
California, MD • 02/2005 - 2006
• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Collaborated with team members to consistently provide efficient service during peak hours.
• Used cash registers and credit card machines to cash out customers.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
• Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
• Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Tri-County Service Bureau - Courtesy Caller
Hollywood, MD • 12/2004 - 2005
• Efficiently tracked all call-related information within CRM systems, ensuring accurate data entry for future reference and analysis purposes.
• Improved customer satisfaction by efficiently addressing and resolving inquiries during calls.
• Originated and cultivated strong relationships with prospective clients by strategizing aggressive outbound calling campaigns.
• Handled high-pressure situations calmly and professionally, consistently maintaining composure when faced with challenging scenarios or demanding callers.
• Called People regarding collection accounts
• Achieved high-quality communication with customers, using active listening and clear verbal skills to address concerns accurately.
• Helped the Debt Collectors with their calls and sending out letters
• Supported team performance by sharing best practices in call handling techniques and problem-solving strategies. St. Mary’s Hospital Unit Secretary
Leonardtown, MD 08/1999-09/2003
Patient demographics, new patient paperwork, transcribing doctors’ orders, copying patients’ charts to send to another hospital, helping patients’ families, filing, training new hires, helping during a code blue, customer service, and data entry.
Tri-County Service Bureau Secretary
Hollywood, MD 10/1998-08/1999
Data entry, Filing, answering phones, preparing legal documents, credit checks, and helping debt collectors with their accounts.
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