Administrative Assistant Insurance Claims

AMY MCKINSEY

*** ****** **, ******* *****, NC ***14 • 785-***-**** •

***.********@*****.***

EXPERIENCE

Natalie B. McCarthy DDS, Administrative Assistant & Hygiene Assistant

December 2017-Present

Oversee daily office operations for efficiency and organization.

Schedule appointments and manage the office calendar.

Handle patient relations, answer phones, and address complaints.

Maintain patient records and manage patient accounts.

Manage billing, insurance claims, and financial accounts.

Process payments, prepare bank deposits, and handle bookkeeping.

Order and track office supplies.

Use dental practice management software

Assisting with patient examinations and procedures

Taking vital signs and medical histories

Preparing patients for dental hygiene treatments

Taking and developing dental X-rays

Sterilizing instruments and equipment, maintaining a clean and sanitary work environment, and Following infection control protocols.

Maintaining patient records and charting, Scheduling appointments, Coordinating recalls

Kansas Turnpike Authority, Toll Collector

July 2013-May-2016

Ability to communicate with the public in a courteous and business -like manner

Handle stressful situations quickly and effectively

Cash handling quickly and efficiently.

Lawrence Oral Surgery, Administrative Assistant

July 2010-August 2012

Oversaw personnel to ensure the practice functioned in a smooth manner

Delegated tasks and responsibilities to employees while maintain a consistent and fair work environment for all employees

Ensured that insurance claims were submitted and coded quickly and flawlessly

Followed-up on claims and determine their collection status

Managed a constantly rotating schedule between three surgeons as well as multiple technicians

Responded immediately to customer requests, complaints and inquiries.

Identified processes and procedures that help to ensure a productive work environment

First Federal Savings & Loan, Mortgage Loan Processor

November 2001-July 2010

Entered loan information into ARTA system

Scheduled and closed loans

Reconciled loan proceeds distributed to loan documentation

Applied mortgage payments, payoffs, and complete wire transfer requests

Reconciled cash movements in general ledger journals

Reviewed loan files for necessary documents

Responded to customer requests and inquiries

EDUCATION

Academy of Aesthetic Arts Shawnee, Kansas

2012 – May 2013

Related course work: 1000 -hour certification program including; skin treatments, body-wraps, hydro-therapy, microdermabrasion, extraction, cosmetics, hair removal, reflexology as well as business practices and state law.

Johnson County Community College Overland Park, Kansas

Graduate May 2012

Related course work: Business Math, Accounting I, Personal Finance, and Economics

QUALIFICATIONS

My current and former positions and training required me to have excellent customer service skills. I have the ability to calmly and rationally figure out problems, develop a plan of action, and follow it up with customer service. If need be, I also perform employee education. I am comfortable with the responsibility of solving any arising issue and making sure it is done in a quick manner.

I have excellent administrative assistant skills. I am very comfortable receiving many different tasks at one time. I’m confident in my ability to know how to get them done, and the order in which prioritize my tasks.

My ability to multi-task has made me an extremely organized and efficient worker, as well as a great communicator. I type 60+ WPM, answering multi-line phones, creating documents, and memos consecutively. I have worked in a fast -paced environment for 13 years where you must do many things at one time to stay atop of the work load. I am very comfortable and secure in this environment, and have come to enjoy it.

I am very familiar with working in a setting where the majority of the information I see is confidential and personal. I am extremely comfortable with working in such a setting. Working in the healthcare and banking industry has allowed me to know what is appropriate and legal to discuss and what is not.

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