Customer Service Food

Jessica Boots

* ******* ***, ***********, ** ****0 610-***-**** *************@*****.***

PROFESSIONAL SUMMARY

Dynamic, results-driven team leader with 5+ years of experience in fast-paced retail and food service. Skilled in team motivation, operations management, and customer satisfaction. Recognized for leadership, conflict resolution, and operational efficiency.

PROFESSIONAL EXPERIENCE

Lead Wawa – Coatesville, PA

May 2018 – Present $19/hr

• Supervise and motivate a team of employees to meet operational and customer service goals.

• Delegate tasks and organize initiatives to optimize workflow and efficiency.

• Manage all cash operations, including drawers, tills, and safe deposits, ensuring accuracy.

• Handle store keys and enforce security protocols.

• Resolve conflicts and maintain a professional, positive work environment.

• Train new hires on procedures, safety, and customer service standards.

KEY SKILLS

Leadership & Management: Team motivation, delegation, conflict resolution, project management

Operations: Cash handling, shift management, register operations, inventory oversight

Customer Service: Communication, upselling, food service, serving experience

Technical & Other Skills: Microsoft Excel, food safety, kitchen operations, heavy lifting, cleaning & sanitation

ACHIEVEMENTS

• Improved team performance and customer satisfaction consistently.

• Maintained 100% cash handling accuracy over multiple years.

• Trained and promoted multiple employees into leadership roles.

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