Customer Service Specialist

ROSHAUNA HUNTER

*** ****** ******, ***. *** 470-***-**** **************@*****.***

WORK HISTORY

Customer Service Specialist

**/**/****- ******* ***** Pros LLC,

Atlanta, GA

• Operates office machines including copiers, scanners, phone and voicemail systems, personal computers, and other standard office equipment.

• Answers phones, directs calls to appropriate individuals and prepares messages.

• Coordinate outbound shipments with carriers to ensure orders are delivered promptly.

• Maintains records regarding the movement and location of orders.

• Monitor and track accurate shipments of customers orders.

• Ensures that customers are helped in a timely manner.

• Performs other duties as assigned.

• Placing orders, cancelling orders, making sure items are in stock etc. Customer Service Representative (Call Center – Remote) 08/2019 – 08/2022 Georgia Natural Gas, Atlanta, GA

• Identified the root cause of issues and concerns and determined resolution.

• Followed up promptly to ensure customer satisfaction.

• On calls, where applicable, offered and explained the value of non-regulated products and services (home wiring, surge protection, and water heater repair).

• Processed refund checks to customers.

• Verified customer and service addresses.

• Completed work orders in the system daily.

• Completed related paperwork.

• Performed other duties as assigned by management. Floater/Teacher Assistant 08/2019 – 11/2020 Trinity AME Learning Center, Atlanta, GA

• Used daily classroom activities and routines as opportunities to promote children’s social, emotional, language, cognitive, and physical development.

• Assisted teachers in the development and implementation of a structured classroom environment, including the implementation of age-appropriate curriculum (lesson plans).

• Always maintained required adult-child ratios in the classroom.

• Maintained constant supervision of children (remained within sight and sound of children at all times).

• Followed classroom policies and procedures to ensure the health and safety of children at all times.

• Completed and report any symptoms of child abuse to the supervisor.

• Completed daily health checks regarding hygiene, safety, and overall well-being of the children.

• Assisted with functioning and monitoring of nutrition and food service.

• Reported all staffing and classroom concerns to the supervisor promptly. Driver 05/2018 – 06/2019

MARTA Mobility, Atlanta, GA

• Drove and operated a passenger bus, transporting passengers to and from scheduled appointments.

• Courteously provided schedule and route information to passengers upon request.

• Assisted disabled passengers in boarding, riding, and alighting in a safe manner.

• Maintained, supported, and promoted a safe work environment at all times

• Conducted routine bus inspections of assigned vehicles before and after daily runs (pre-trip and post-trip inspections) in conformance with all applicable safety and operation procedures

• Promptly engaged Bus Operations Control Center (BCC) MARTA Police in cases of passenger unruly conduct and/or any threat to passenger or safety of self.

• Prepared and submitted accident and incident reports in a timely manner utilizing proper forms and in accordance with established guidelines

• Used Bus phone and logs into the Automated Vehicle Locator (AVL) to communicate with equipment failures, schedule delays, hazardous or dangerous conditions along bus route and passenger loading zones, to include such hazards as unusual traffic, road conditions, obstructions, construction, potential criminal activity, etc Cashier 02/2017 – 05/2018

LAZ Parking, Atlanta, GA

• Operated cash register and accurately handled cash transactions.

• Provided exceptional customer service by greeting and assisting customers with their parking needs.

• Maintained cleanliness and organization of the cashier booth.

• Answered customer inquiries and resolved any issues or complaints.

• Collaborated with team members to ensure smooth operation of the parking facility.

• Adhered to company policies and procedures to ensure efficient and secure cash handling. Security 02/2017 – 04/2018

All N One Security, Atlanta, GA

• Maintained a high level of awareness and visibility.

• Patrolled on foot or by vehicle to ensure the protection and security of assigned personnel, equipment, buildings, and grounds.

• Responded to calls for service, which may include trespassers, or disturbances/disorders on or in client facilities.

• Enforced safety and security procedures as indicated by rules and regulations set forth by the Client.

• Ensured access controls were in place.

• Controlled access via verification of proper documentation or credentials.

• Prepared required records and/or incident reports, inspected for fire/safety hazards, answered questions, and guided visitors/guests.

• Notified management of safety hazards, equipment failures, maintenance issues, and property damage.

• Enforces client or site traffic and parking regulations and may perform routine personnel accident investigations.

• Assisted local law enforcement agencies as required or requested.

• Identified and reported potential areas for security breaches. Mobile Associate/Retail Sales 11/2014– 08/2015

T-Mobile, Atlanta, GA

• Assisted customers with their shopping journey, whether online, through Customer Care or in-store.

• Identified individual needs and provided hands-on demonstrations of the latest technology.

• Approached service and sales needs with composure, integrity, and compassion.

• Completed training on T-Mobile in-store experience, new skills and processes, knowledge of systems, and reference resources.

• Established relationships with and partnered with T-Mobile employees across channels, including business and customer service to collectively own the customer experience and resolve issues, creating a seamless, runaround-free environment.

• Supported team initiatives and created an inclusive environment. Service Agent/Receptionist 04/2013– 06/2016

Enterprise Car Rental, Atlanta, GA •

Greeted customers as they arrived.

• Advised and reviewed rental charges with customers, and provided information professionally and courteously regarding the vehicles.

• Completed return transactions.

• Inquired about service, satisfaction, and document dissatisfaction.

• Discreetly checked vehicles for damages on incoming vehicles and directed customers to the counter for completion of damage/loss report.

• Completed a service alert for any mechanical and or body damage communicated by the customers.

• Identified vehicles that were on system hold for turn-back, time or mileage, recall, or any other special lock and verified their movement to the proper lot location.

• Identified and tagged vehicles that had been flagged for grounding or preventative maintenance and verified their movement to the appropriate locations.

EDUCATION

Job Corp 06/2011 – 03/2012

Certificate, Business & Finance

High School Diploma

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