Bilingual Administrative Service Coordinator & Customer Service.
Resume:
Veruschka Peraza
McMinnville, Oregon 97128
*********@*****.***
Profile
Core Competencies
Experience
Education
Accomplished professional with over 29 years of experience in all facets of business administration, customer service and staff management. Recognized for positive attitude, professionalism, and commitment to excellence. Outstanding interpersonal skills, able to communicate and collaborate effectively with customers and co-workers at all levels. Self-motivated, dependable, and able to work independently or in a team.
Bilingual: Spanish - English
Strategic Planning
Recruitment and Training
Problem Solving
Customer Service
Operation and Financial Control
Public Relations
Team and Staff Management
Liaison Affairs
Business Development
Lutheran Community Services NW – Adm. Service Coordinator 2021 - Present
Train and facilitate the clinicians and screeners to build their schedule templates, show them how to use the Credible platform/system to achieve their productivity goals.
Provides administrative support to ensure efficient office operations, while scheduled clients respond to digital queries, correspondence, and phone inquiries.
Works with sensitive information with discretion to maintain confidentiality and security and ensure compliance with privacy policies and regulations (HIPAA).
Business Owner - Life Coach 2009 - Present
Freeing people from perceived self-limitations, teaching them ways to operate and behave in life.
Motivate, mentor, and provide support.
Provide inspiration, empowerment, and life planning for individual growth.
Assist clients in identifying their passions, strengths, and values, and help them align these with their career choices and relationship.
Recology, McMinnville, OR. – Remote Customer Service. 2020 - 2021
Answers telephone, provide information about collections, rates, billing, and account status.
Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, assessing and reconciling customer payments.
Madison Reg. Health S., Madison S.D. – Insurance Specialist 2017 - 2019
Submits claims to clearinghouse/insurance companies - CMS 1500 form.
Prepares appeal letters, secondary claims create insurance aging reports.
Admits emergency room and clinic patients, gather, verify information, obtain payments, and scan and enter medical records.
Riggin Flight Service, Madison S.D. – Admin. Assistant 2016 - 2017
Monitor operations and procedures; controlling correspondence; designing filing systems; reviewing and approving supply requisitions.
Schedule training and flight time for customers.
Tamarack Prop. Management, Billings MT - Assist Manager 2004 – 2007
Conducted all business in accordance with the Fair Housing Act.
Collected & evaluated all documents & background check to ensure the applicants had properly fulfilled the requirements for H.U.D. Section 42 & 8.
Equitable Title, Orlando FL – Assist. Mgr./Escrow-Title Processor 2000 - 2004
Responsible for all aspects of title documentation, preparation, and submission.
Maintained escrow, loan, and title records, as well as perform administrative duties, and served as liaison between the parties involved in the transaction.
Essentials Salon & Spa, Orlando FL - Independent Contractor 1998 – 2004
Developed strategic plans to increase productivity and profit.
Apply different treatments for natural and artificial nails.
Managed client records, schedules, inventory, and purchases.
Grove Isle Tennis Club & Resort, Miami FL – Office Manager 1993 - 1998
Managed and evaluated revenue and expense reports; organized summer and winter camps and maintained accurate customer records.
AMAVENCA: Venezuela - Assistant Manager/Marketing Dept. 1990 – 1992
Developed new marketing strategies for existing and new products.
Oversaw advertising and promotional campaigns for new products as well as performing analyses and sales projections for the existing products
2023 – Pediatric First Aid/CPR AED McMinnville, OR
2017 - A.S.I.S.T - Suicide Intervention Skills Certificate Sioux Falls, SD
2010 - English – ESOL - Lane County Community College Eugene, OR
1998 - Nail Technician License - Vortex Cosmetology School Orlando, FL
1992 - English – ESOL - Miami Dade Community College Miami, FL
1990 - Bachelor on Business Administration/Marketing – CULTCA Venezuela
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