Operations Coordinator Member Engagement
Resume:
L M
Lauren Munson
Professional Summary
Membership and operations professional with 8+ years of experience driving retention, member engagement, and CRM efficiency. Proven success increasing renewal revenue, leading outreach campaigns, and optimizing workflows across mission-driven organizations Work History
Maxim Healthcare - Recruitment & Operations Coordinator Falls Church, VA
03/2022 – 12/2024
● Oversaw onboarding and credentialing for 50+ healthcare professionals monthly, achieving a 100% compliance rate on internal audits and state regulations.
● Processed payroll and timesheets for over 75 field staff weekly with 98% on-time accuracy, contributing to consistent workforce satisfaction and reliable client billing operations.
● Served as liaison for 15+ client accounts, resolving 90% of service inquiries within 24 hours and ensuring uninterrupted service delivery.
● Maintained CRM and applicant tracking data in RecruitCare with 99% accuracy, supporting compliance tracking and performance reporting.
● Posted and manage 30+ job ads monthly, schedule 20–25 interviews weekly, and support a 25% quarterly increase in candidate placements.
● Conducted contract compliance follow-ups and engagement outreach, improving field staff retention by 15% year-over-year.
● Prepared weekly reports to leadership summarizing candidate funnel activity, credentialing status, and staffing gaps. City Parks Alliance - Membership and Operations Coordinator Washington, DC
02/2019 - 02/2022
● Supported 100+ member renewals, board pledges, and job postings, contributing to a 20% increase in renewal revenue.
● Re-engaged 75+ lapsed members through targeted outreach, recovering
$35K in dues and improving retention rates.
● Responded to 50+ member support inquiries monthly, maintaining a 95% issue-resolution rate within 48 hours.
● Coordinated logistics and materials distribution for annual conferences, including event communications, attendee support, and travel ******************@*****.***
Oxon Hill, MD 20745
Skills
Technical Skills:
Salesforce · Raiser's Edge · RecruitCare ·
QuickBooks · Excel · Mailchimp · Google
Docs
Membership & Program Coordination:
Member Engagement · Retention
Campaigns · Volunteer Coordination ·
Prospect List Generation · Event
Planning
Operations & Communication:
Data Reporting · Email Marketing ·
Travel/Reimbursement Logistics ·
Customer Service · Compliance Tracking
Education
Northern Virginia Community College
Annandale, VA
Associate Of Applied Science: Business
Administration and Management
06/2013
Potomac High School
Oxon Hill, MD
High School Diploma
reimbursements.
● Coordinated email campaigns to 1,000+ members, increasing event registrations by 30%.
● Collaborated with board and programming teams to deliver timely communications and streamline engagement strategy.
● Supported a digital member platform, providing access and engagement tools to over 300+ users and responding to platform- related inquiries.
● Maintained 99% data accuracy across Salesforce, QuickBooks, and PayPal through daily reconciliation and member data reporting.
● Led annual Salesforce workflow updates and supported 300+ members with website access and account navigation
Hope For The Warriors - Fundraising Operations Manager Springfield, VA
12/2017 - 01/2019
Supported donor operations and cross-department coordination, maintaining accurate records in Raiser's Edge and reconciling $1M+ in annual donations. Drafted donor communications, processed gifts, and upheld compliance standards across development and grants teams. CSIS - Database Coordinator
Washington, DC
12/2015 - 12/2017
Handled CRM migrations, donor database updates, and reconciled over 2,000 records in Raiser's Edge and iMIS.
Fannie Mae - Loan Operations Specialist
Herndon, VA
01/2015 - 11/2015
Processed and reconciled high-volume loan documentation, ensuring accuracy and compliance with internal policies. Managed over 5,000 loans weekly, tracked wire transfers, and resolved funding issues to support successful loan execution.
Contact this candidate