Contract Administrator Customer Service

LOUISE R. CARTWRIGHT

Bridgewater, Massachusetts *2324 / 781-***-**** / *****************@*****.*** PROFESSIONAL SUMMARY

Certified Paralegal / Contract Administrator with extensive experience in contract management. Strong problem solving and critical-thinking skills with good understanding of legal concepts and contract law. Collaborative and dedicated to delivering outstanding customer service. Notary Public in the State of Massachusetts.

SKILLS

•Proficient in MicroSoft Office 365 and various software platforms

•Law firm, healthcare, contract administration and corporate franchise experience

•Familiar with Salesforce, Docusign, Oracle, Adobe Acrobat, Google Chrome

•Contract reviews, edits, Amendments, redlining

•Excellent verbal and written communication and critical thinking WORK HISTORY

Business Administrative Sales Professional 2/2025 - 5/2025 Siemens Heathineers, Remote (Independent Contractor)

- Prepare and generate contracts based on approved Quotes

- Partner with Sales, participate in negotiations of T&Cs based on customer requests

- Validate contracts by matching the contract to the Quote

- Ensure all documents are fully executed and signed

- Upload executed contracts to the Contract Management Database (CLMA) Contract Administrator 5/2024 - 11/2024

Haemonetics Corporation, Hybrid (Independent Contractor)

- Update standard contract templates and create comprehensive file library

- Support ongoing projects assigned to Contract Administration

- Perform Document review as necessary

- Take the lead on special projects as applicable

- Participate in calls with customers to iron out terms and details of agreements Contract Administrator 12/2020 - 3/2024

Securitas Healthcare, Remote Full Time

- Draft contract agreements including NDAs, Master Agreements SOWs, Reseller Agreements, Subcontract Agreements and legal letters to support organizational goals

- Review and redline contracts during negotiations

- Maintain contract database assuring status updates are current and correct

- Arrange for execution of all contracts

- Work closely with Sales to draft and negotiate complex contracts and meet quarterly deadlines

- Attend and participate in regular legal meetings with corporate counsel, sales and customers

- Created regular status reports to chart progress on projects

- Conducted reviews on current insurance coverages to assure limits were correct and necessary changes were updated

Corporate Paralegal 11/2019 - 10/2020

eClinical Solutions, Full Time

- Reviewed T&Cs for first level review as well as all existing standard and non-standard contracts

- Draft, edit standardize, review/redline and participate in negotiations

- Create and update policies for HR, Legal Compliance and company handbook

- Handled insurance coverage and policies and acted as primary contact for agents; requested COIs

- Led implementation of contracts software platform that tracked and filed all company contracts

- Stayed abreast of changing laws and their impact on the organization; presented at leadership meetings

Project/Program Manager 11/2018 - 11/2019

Dell EMC, Hybrid

- Reviewed master hardware/software leases

- Acted as a liaison between Sales, Returns, Finance, Legal, logistics and 3rd party vendors

- Drafted legal and sales documents including SOWs, NDAs, extensions and buyout agreements

- Handled returns of equipment

- Oversaw end of lease processes, including return of hardware, and termination of software contracts

- Analyzed and communicated contract terms both internally and externally Operations Manager 07/2007 to 11/2018

Pump ‘N’ Jump, Inc. Kingston, MA

- Hire, terminate, train, manage and mentor up to 20 employees in two locations

- Develop employee handbook, draft and update company policies, handle human resources

- Negotiate, draft and amend contracts for vendors, leases, non-compete and employment law

- Ensure favorable customer experience and deal with issues and complaints

- Assist District Manager in all administrative aspects of the business

- Handle all marketing, promotions, social media and organizing of fundraisers and events

- Obtained all clearances, certificates and approvals from local and state agencies

- Implemented marketing strategies which resulted in a 32% growth of the business Legal Assistant/Paralegal 07/2004 to 06/2007

Self-Employed, Remote

- Drafted legal pleadings, letters, documentation and performed administrative duties

- Conducted legal research, compiled and organized evidence and identified relevant legal articles and statues to use for legal proceedings

- Contacted clients to schedule appointments and discuss progress of cases

- Interviewed clients to obtain information relevant to each case I was involved in

- Transcribed depositions and legal documentation; updated databases

- Reviewed and organized confidential documentation prior to trials and court appearances

- Performed legal research and assisted attorneys in court

- Managed billable hours, tracked payroll, client invoicing and attorney’s schedules EDUCATION

Stonehill College, North Easton, Massachusetts

Bachelor of Arts, 1997

Stonehill College, North Easton, Massachusetts

Paralegal Certificate, Paralegal Studies, 1997

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