Call Center Customer Service

Hi i’m Keshana, ** years old originally from Roanoke Va i started my Journey here in the

Carolina’s back in 2019 i’m very Passionate at everything i do i enjoy the call center Setting sales and customer service drives me to do better in life……Thank you for your time below is my Resume

Keshana James

7806 creek ridge road

apt 310

Charlotte Nc, 28212

704-***-****

**.*******@******.***

**Objective**

Dedicated and customer-focused professional with 6 of experience in call center environments. Proven ability to manage high call volumes, resolve customer inquiries, and enhance customer satisfaction. Seeking to leverage my skills in a dynamic call center role.

**Skills**

- Excellent verbal and written communication skills

- Strong problem-solving abilities

- Proficient in customer relationship management (CRM) software

- Ability to handle difficult customers with professionalism

- Time management and organizational skills

**Professional Experience**

Call Center Representative

Spectrum Charlotte NC

06/2019- 12/2024

- Managed an average of 150 calls per day, providing information and resolving issues for customers.

- Achieved a customer satisfaction rating of 75-85% through effective communication and problem resolution.

- Documented customer interactions in the CRM system, ensuring accurate records and follow-ups.

- Collaborated with team members to improve processes and enhance service delivery.

**Customer Service Associate**

Forever 21, Charlotte Nc

06/2019– 08/2021

Customer Service Skills

**Communication, Ability to clearly convey information and engage with customers effectively.

**Active Listening, Understanding customer needs and responding appropriately.

**Conflict Resolution, Managing complaints and resolving issues to ensure customer satisfaction.

**Empathy, Demonstrating understanding and care for customer concerns. Sales Skills

**Persuasion, Encouraging customers to make purchases through effective selling techniques.

**Product Knowledge, Understanding the features and benefits of products to assist customers.

**Upselling and Cross-Selling, Identifying opportunities to increase sales by suggesting additional products.

Organizational Skills

**Time Management, Prioritizing tasks effectively in a fast-paced environment.

**Inventory Management, Keeping track of stock levels and assisting with restocking.

**Merchandising, Displaying products attractively to enhance customer interest. Technical Skills

**Point of Sale (POS) Systems, Proficiency in operating cash registers and processing transactions.

**Basic Math Skills, Handling cash, making change, and managing transactions accurately.

**Computer Skills, Familiarity with retail management software and inventory systems. Teamwork and Collaboration

**Team Player, Working effectively with colleagues to achieve store goals.

**Adaptability, Being flexible and open to changes in tasks and responsibilities.

**Training and Mentoring, Assisting in training new staff members. Personal Attributes

**Positive Attitude, Maintaining enthusiasm and a friendly demeanor.

- **Reliability, Being punctual and dependable in fulfilling job responsibilities.

- **Attention to Detail, Ensuring accuracy in transactions and product displays.

**Education**

NorthSide High school, Roanoke County, Va

08/2008 – 06/2011

**Certifications**

- Diploma

-Retention specialist certification

**References**

Available upon request.

Contact this candidate