Customer Experience Advocate
Resume:
DENISE ROURKE
***- ***-**** ******.*.******@*****.*** Baxter, TN 38544
Dynamic Customer Experience Advocate with over 17 years at TTI Floor Care, LLC, adept at de-escalating complex issues and enhancing customer satisfaction. Proven expertise in effective communication and problem-solving, consistently delivering exceptional service and building strong relationships. Committed to driving positive outcomes through reliability and advanced computer skills.
professional summary
skills
• Customer service excellence • De-escalation techniques
• Calm and professional under pressure • Understanding customer needs
• Effective communication • Active listening
• Relationship building • Attention to detail
• Decision-making • Problem-solving abilities
• Issue and complaint resolution • Verbal and written communication
• Teamwork and collaboration • Reliability
• Multitasking Abilities • Organizational skills
• Task prioritization • Computer skills
• Policies and procedures adherence • Customer education
• Call documentation
experience
CUSTOMER EXPERIENCE ADVOCATE
TTI Floor Care, LLC, Charlotte, NC
Jul 2008 - Feb 2025
Company Overview: Customer
Experience Advocate with 17 years and
7 months at TTI Floor Care, LLC,
excelling in issue resolution and
customer education
•
Proven ability to de-escalate complex
situations while building strong
relationships
•
Skilled in effective communication and
adept at utilizing advanced computer
skills to enhance customer satisfaction
and drive positive outcomes
•
May 1986
HIGH SCHOOL DIPLOMA
Christian Liberty Academy,
Il
education
Dependable advocate with strong skills
in customer support and conflict
resolution
•
Proficient in handling inquiries,
resolving issues, and ensuring customer
satisfaction through effective
communication and problem-solving
•
Accustomed to working methodically
and valuing results, consistently
achieving quick and accurate outcomes
•
Seeking to leverage solid work ethic and
relevant experience in role of Customer
Experience Advocate
•
Adventurous and optimistic professional
with strong communication skills and
talent for enhancing customer
experience through articulate and
engaging interactions
•
Ambitious and social, constantly striving
to exceed expectations and deliver
exceptional service
•
• Tier 2 Escalation Supervisor
• Escalated Customer Feedback emails
Escalated Tier 2 email complaints that
had been escalated to the Corporate
level
•
• Klaviyo SMS escalated text messages
• Power Point escalated reviews
Bazzavoice Connections reviews and
response
•
• Issue and complaint resolution
• Verbal and written communication
• Teamwork and collaboration
• Reliability
• Multitasking Abilities
• Organizational skills
• Task prioritization
• Computer skills
• Policies and procedures adherence
• Customer education
• Call documentation
Customer Experience Advocate with 17
years and 7 months at TTI Floor Care,
LLC, excelling in issue resolution and
customer education
•
Proven ability to de-escalate complex
situations while building strong
relationships
•
Skilled in effective communication and
adept at utilizing advanced computer
•
skills to enhance customer satisfaction
and drive positive outcomes
References available upon request
references
Contact this candidate