Customer Service Office Assistant

REGINALD J. DUBOSE

EMAIL: ********@*****.*** PHONE: 202-***-****

Professional Summary

Staff Supervision, Project and Office Management, Executive and Personal Assistance, Event Planning, and Customer Service. Analytical and strategic, with strong communication skills, able to effectively access and respond to emerging concerns. Highly collaborative and organized with proven success seamlessly integrating into teams. High-level written, communication, and presentation skills with strong attention to detail. Expertise and Proficiencies

• Staff Management • Salesforce

• Project Management • Expensify

• Sales / Cyber Training • Intaact

• Office Management • Microsoft Office Suite 365

• Event Planning • Kronos

• Customer Service • PeopleSoft

Professional Experience

(ISC)

2

HEADQUARTERS

Alexandria, VA 2017– 2023

SENIOR OFFICE ADMINISTRATOR

• Managed the company’s NAR (North America Region) office location, adhering to any entry requirements.

• Liaison between (ISC)2 NAR office and headquarters.

• Managed office-related equipment lease agreements and vendor contracts and established new vendor relationships.

• Managed and tracked cyber events to completion.

• Tracked contract end dates and initiated follow-up for contract renewals. Ordered necessary supplies and managed office-related expenses.

• Consolidated monthly management performance reports and quarterly reports for Board of Director Meetings.

• Preparation of presentation agendas and meeting materials for both internal and external meetings and certification training classes.

• Prepared highly confidential reports pertaining to extremely sensitive and confidential matters.

• Preparation of expense reports via Expensify.

• Reviewed and approved invoices via Intaact.

• Organized staff support for onsite and offsite events and conferences.

• Provided administrative support to NAR’s Sales, Marketing and Sponsorship team.

• Collaborated with the Finance and IT team members regarding Salesforce data entry, running sales and financial reports, CPE program, and other functions as directed.

• Provided IT support and troubleshooting as directed.

• Provided administrative support to HQ team members as directed. REGINALD J. DUBOSE PAGE 2 OF 2

OPEN DOORS RESOURCES

Richmond, VA (2016 – 2017)

EXECUTIVE ASSISTANT/PERSONAL ASSISTANT TO THE CEO (Remote)

• Scheduled appointments, speaking engagements, travel, and event planning.

• Acted as a liaison for escalated cases from Payroll and Tax Operations associates

• Provided support to marketing, telecommunications, and IT as needed.

• Planned annual company events.

HOWARD UNIVERSITY HOSPITAL

Washington, DC ( 2006 – 2015)

EXECUTIVE OFFICE MANAGER/EXECUTIVE ASSISTANT

• Worked closely with general counsel, payroll, and various other departments. URAC (Utilization Review Accreditation Commission) Washington, DC (2004 – 2006)

EXECUTIVE ASSISTANT (Contractor)

• Supported a healthcare accreditation firm's Chief Executive Officer and Board of Directors.

• Planned all board travel and events.

• Worked closely with the General Counsel to ensure contracts were reviewed as well as filing documentation to stay within compliance with various health departments, local and national. Education

Fashion Institute of Technology (NYC)

Major: Advertising and Communications

• Executive Office Manager and Executive Assistant to the Chief Executive Officer, Associate VP for Administration/Operations, and Chief Risk Officer of Howard University Hospital

• Managed CEO calendar and made travel arrangements.

• Prepared and distributed materials for presentations and meetings.

• Management of administrative staff.

• Managed and planned company events. Contracts and liaison between vendors and company management.

• Processed payroll for all hospital executive staff and administrative support staff.

• Supported the university executive staff and president of Howard University as required.

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