Part-Time Grand Rapids

RESUME

Paula Joy ARMSTRONG

*** ******* ****** **

Grand Rapids MI 49507

Cell: 734-***-****

*************@*****.***

SUMMARY OF Twenty years’ experience in Healthcare Administration and Medical Billing. QUALIFICATIONS Working with confidential medical information. Excellent written and verbal communication skills. Proficient with Microsoft Word, Excel, and Microsoft mail. Experienced in insurance specialties Medicare, Commercial, BCBS, Medicaid, HMO, PPO and Automobile. Excellent Customer Service and issue resolution skills. Collections experience. Seeking permanent Part-time employment. EXPERIENCE

Baxter Community Center Mar 16 2020 – present Grand Rapids MI. Administrative Assistant (Part-Time) Greet and register patients upon arrival. Explain and distribute forms and paperwork. Scan patient documents. Confirm demographics and insurance. Collect payments. Schedule appointments. Answer phones/voicemail/calls, assist medical staff maintaining an organized workspace.

Ghafari & Associates Dearborn/Grand Rapids MI. Sep 2018-Feb 2019 Project Billing Spec (Part-Time) Produced monthly invoices based on billing hours for Project Managers and Architects, adhering to terms of each project contract. Reviewed Architect billing hours based on Lump Sum, Time & Material contracts. Resolved 90-120 days aging, Robert Half Temporary Agency/Grand Rapids MI. Apr 2018-Aug 2018 (Part-Time) Cherry Street Clinic Processed Claims for re-billing and adjustments as assigned by my supervisor. St Joseph Hospital/Ann Arbor MI. Nov 2016– Mar 2018 (Part-time) Responsible to close Medical Records for Behavior Health patients. Forward records to records processing for scanning. Robert Half Temporary Agency/Ann Arbor MI Nov 2014 - Nov 2016 Verification Spec. (Planned Parenthood/Ann Arbor

(Part-time) Responsible for the verification of client account billing to all third party and private payers. Utilized the appropriate software, websites and programs for verification of benefits. Trinity Home Health Care July 2009 – Sep 2014 Insurance Verification Spec/Livonia MI. (Part time) Responsible for the creation and verification of all client account billings to all third party; and private payers utilizing the appropriate software programs. Compiles financial data required to verify accuracy of the client’s fee source/method of payment to assure timely reimbursement.

Cancer & Hematology Center Oct 2006 – Oct 2008 Professional Billing Spec/Cascade MI. Full-time Posted charges/payments for centers Professional Physicians. Electronically transmitted claims, daily, weekly and monthly. Electronically posted payments from remittances. Researched and resolved unpaid charges/managed aging report communicating with clinical staff and administrative staff, patients and family members to coordinate changing requirements for specific payer sources.

Metron Integrated Health Jun 2000 – Sep 2006 Medical /Reimbursement Spec/Grand Rapids MI. Full-time Posted charges/payments for two Skilled Nursing Facility, Room & Board, Physical, Occupational and Speech Therapy. Posted, transmitted, research and resolved unpaid charges for re-billing. Communicated with family members, insurances and staff to resolve payment issues. Reconciled aging report monthly providing feedback to management. Spectrum Health/Butterworth Hospital Sep 1990– May 2000 Full-time Medical Biller/Reimbursement Spec/Collections/Customer Service/Grand Rapids. Sep 1990– May 2000 Posted charges/payment and notes Hospital Facility. Utilized various online billing systems for processing claims. Electronically transmitted/Posted claim and posted payments from electronic payment remittances. Research and resolved unpaid charges for re-billing. Communicated with clinical and administrative staff coordinating changing requirements, indicators/modifiers for specific payer source. Set up payment plans for private pay.

EDUCATION Washtenaw Community College, Ann Arbor MI, Aquinas College, Gr Rapids, MI, University of Maryland, Unit 29216. APO AE 09004, Germany Campus, Central Texas College Killeen, Texas Creston High School, Gr Rapids MI