Patient Service Specialist
Resume:
Henry Welcer Resume
Comprehensive Career Profile
Contact Information
Henry Welcer
Port Saint Lucie, FL 34983
Phone: 772-***-****
Email: *********@***.***
Professional Summary
Henry Welcer is a results-driven, adaptable, and innovative professional with extensive experience spanning a variety of industries and roles. He is recognized for his proactive approach to problem-solving, dedication to continuous learning, and a proven record of delivering high-quality outcomes under pressure. Henry excels at collaborating within multidisciplinary teams, utilizing technology to optimize workflows, and fostering environments that encourage creativity and strategic growth. He is seeking new challenges within a dynamic organization where his expertise in leadership, project management, and technical skills can contribute to long-term organizational success. Core Competencies
• Leadership and Team Management
• Project Planning and Execution
• Strategic Communications
• Analytical Problem-Solving
• Digital Transformation
• Stakeholder Engagement
• Process Improvement
• Technical Skills: MS Word, Excel, Outlook, Zoom, Various CAD Programs Professional Experience
Stained Glass Artist — HAPPY ART GLASS, Port Saint Lucie, FL July 2020 - Present
Henry custom designs commissioned stained glass and mosaic artworks, creating unique pieces for a variety of clients.
Online Seller (Owner/Operator) — eBay Enterprise, Port Saint Lucie, FL January 2015 - Present
Henry has maintained high feedback ratings from customers, consistently responding quickly to inquiries and resolving problems to ensure customer satisfaction. Process Engineer — Turbo Combustor Technologies, Stuart, FL April 2010 – March 2015
Henry established a new product integration program in collaboration with the team. He ensured manufacturing methods and processes complied with approved procedures and quality standards, as specified in drawings, customer specifications, and contracts. His key areas of expertise included coatings, laser operations, heat treatment, waterjet, sheet metal processes, machining, and NDT x-ray.
He was responsible for overseeing and signing off on product repairs, reworks, and Nonconforming Material Report (NMR) disposition, as well as validating root causes. Henry monitored First Time Yield (FTY) data and reported trends to the assigned Project Engineer. He performed process validations, including standard hour verification, through hands-on reviews and discussions with shop personnel, Manufacturing Process Control (MPC) staff, and other engineering personnel.
He ensured CNC and CMM program approvals were completed for all assigned manufacturing processes and monitored first article inspections through CMM Final. Henry participated in Product Failure Mode Effects Analysis (PFMEA) meetings, providing assistance as needed. He supported Phase 3 and Phase 4 tasks of the New Product Introduction (NPI) x-ray process for assigned manufacturing operations and performed all assigned workstation audits in accordance with published schedules. Design Engineer — PAC Seating, Stuart, FL
May 2008 – March 2010
Henry worked with diverse teams to deliver projects on schedule and within budget. He conducted market research and presented findings to support strategic decision-making. His responsibilities included designing and implementing effective process improvements, and his contributions earned him accolades for exemplary service and leadership. Development Engineer — Pursuit Boats, Ft Pierce, FL October 1996 – May 2008
Henry designed and modeled components for 5-axis milling, which were used to create molds for new products. He developed fresh, grey, and black water systems, as well as fuel systems, and specified both interior and exterior hardware. Additionally, he created detailed service diagrams for complex marine systems. Education
Associate in Science, Mechanical Draft & Design
Indian River State College, Ft Pierce, FL
Graduation Year: 1997
Interests
• Travel and Cultural Exploration
• Technology and Innovation
• Community Service
• Outdoor Activities and Fitness
• Music and the Arts
References
Available upon request.
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