Customer Experience Satisfaction

SUMMARY

Phone: 832-***-****

Address: **** *. ******** ***

Email: **************@*****.***

Monet Dennis

Results-driven and customer-focused manager with over 10 years of experience leading teams, improving customer satisfaction, and driving business growth. Proven ability to develop and implement service strategies, train high-performing teams, and resolve complex issues to ensure customer loyalty. Skilled in cross-functional collaboration, performance optimization, and fostering a positive customer experience culture. Committed to delivering exceptional service and operational excellence in fast-paced environments. EXPERIENCE

Murray Resources

Receptionist

5/2021 - Current

Greeted visitors

Handle in coming calls

Handle cash and credit card payments accurately

Maintain accurate records of incoming calls, messages and visitors Managed daily calendar appointments for staff

Maintained confidentiality of sensitive information obtained through job duties Updated contact lists regularly

Processed mail and packages

Kept reception and common areas clean

Denny's Restaurant

Server

9/2018 - 1/2020

Food preparation

Cashier

Wait tables

Sylvan Learning Centers

Center Administrator

3/2017 - 10/2017

Answer and direct telephone calls

Maintained student records

Maintained teacher and student schedules

Communicate with customers, employees, and others to answer questions, address complaints, explain information, and take orders. Operate office machinery

Maintain updated systems for filing, inventory, mailing, and databases Handle incoming and outgoing office correspondence Compile and maintain records of office activities and business transactions Type, format, proofread and edit documents from notes or dictation Prepare meeting agendas; attend meetings to take notes and write minutes Manage work schedules, calendars, and appointments Take inventory and order materials, supplies, and services as needed Troubleshoot problems that arise with office equipment Perform basic bookkeeping and banking transactions, including the collection, counting, and disbursement of money

Prepare and mail bills, invoices, checks, and contracts Kohl's Department Store

Fulfillment Supervisor

8/2013 - 2/2016

Managed and scheduled shifts for staff of ten employees Customer service

Organized and maintained stock room

Cashier as necessary

Managed the process of fulfilling online offers

EDUCATION

New Caney High School

Graduated

2005 -2009

Sam Houston University 2009 - 2010

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No degree

SKILLS

Client relations specialist

Conflict resolution techniques

Team management

Shipping and receiving

Meticulous attention to detail. Focused on customer satisfaction Scheduling

Problem resolution ability

Maintain and update payroll

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