Data Entry Customer Service
Resume:
Cheryl Brown
Tempe, AZ *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
CSR/Dispatcher
MechaniCool, LLC-Apache Junction, AZ
March 2025 to Present
Answer phones
House call pro
On call schedule
Tech close out
Estimate follow up
HVAC Coordinator
Parker and Sons-Phoenix, AZ
January 2024 to March 2025
Data entry
Dispatching
Customer service
Service titan
HOA Community Manager
360 Community Management-Phoenix, AZ
January 2023 to January 2024
Answer phones
Run meetings
Data entry
Statements
Work orders for service calls
Setting up vendors
Customer Service Representative
Anderson Lock and Safe-Phoenix, AZ
August 2021 to February 2023
Answering phones
Service titan
Data entry
Dispatcher
Technical Support Representative
Dansons-Phoenix, AZ
January 2021 to August 2021
Helping trouble shoot pit boss grills taking calls answering questions placing orders CSR
Master Electronics, Inc.-Phoenix, AZ
January 2020 to January 2021
Answer email
Process PO’s
Credit cards
Work in the warehouse
Patient Access Representative
Accredo-Express scripts
November 2018 to August 2019
Performs all aspects of electronic claims process and rejection resolution. Ensures accounts requiring authorizations and re-authorizations are identified, secured, and updated in RX Home prior to each shipment.
Notifies as appropriate if authorization cannot be obtained. Contacts benefit providers to gather policy benefits/limitations to ensure services provided will be reimbursable (e.g., deductible amounts, co-payments, effective date, levels of care, authorization, etc.). Handles inbound client calls and written correspondence regarding patient eligibility. Provides inbound phone call support to the prior authorization team giving personal attention to the resolution of customer issues having to do with the status of letter requests or physician review process. Supports cross-functional departments in resolution of eligibility issues (claims, contact center, account management, service delivery, etc.).
Negotiates pricing for non-contracted payers and authorizes patient services and ensures proper pricing is indicated in Rhome.
Works referrals.
Completes other projects and additional duties as assigned. Customer Service Representative
Home depot-Tempe, AZ
June 2016 to May 2018
Managing large amounts of inbound and outbound calls in a timely manner Following call center scripts when handling different topics Identifying customers needs, clarify information, research every issue and providing solutions Education
High school diploma
Casa Grande High School-Petaluma, CA
September 1985 to June 1989
Skills
• Basic math
• Guest services (4 years)
• Attention to detail
• Order entry
• Ethernet
• Quality assurance
• Google Suite
• Mentoring
• Filing
• Accounts payable
• NetSuite
• English
• Plumbing
• IT
• Transportation management systems
• Baking
• Professional email communication
• Adobe Acrobat
• Administrative experience
• Home & community care
• Productivity software
• Dispatching
• Telemarketing
• Accounting software
• Technology sales
• Photo editing
• Sales strategy
• Project coordination
• CRM software
• Organizational skills
• Special education
• Accounts receivable
• Communication skills
• Leadership
• Google Docs
• Order management system
• Office management
• DocuSign
• Upselling
• Cash handling
• Clerical experience
• Analysis skills
• Dealership experience
• Workflow management (operations management method)
• Editing
• Logistics
• Documentation review
• CRM system proficiency
• Data entry
• Outbound calling
• Database management
• Executive administrative support
• Search engines
• AS400
• Multi-line phone systems
• Time management
• IT support
• Sage
• Manufacturing
• Travel planning
• Zendesk
• Customer support
• Personal assistant experience
• Service technician experience (3 years)
• Relationship management
• OSHA
• Social media management
• Management
• Weight loss
• Team scheduling
• Microsoft Office
• Property management
• Supervising experience
• HIPAA
• Teamwork
• Word processing
• Live chat
• Public relations
• PCI
• Guest relations
• Construction
• Conflict management
• Driving
• Appointment scheduling
• Order fulfillment
• Salesforce
• Research
• Business development
• Automotive repair
• Account reconciliation
• SharePoint
• Proofreading
• Phone communication
• Sales support
• Shipping & receiving
• Phone etiquette
• Auto service management
• Customer service
• Data collection
• Customer relationship management
Certifications and Licenses
Driver's License
Contact this candidate