Administrative Assistant
Resume:
LH
Lourdes Hernandez
Professional Summary
Experienced in high-volume office environments, providing clerical and operational support with minimal oversight. Recognized for professionalism, adaptability, and a strong work ethic. Skilled at efficiently handling diverse tasks and navigating complex situations with sound judgment. Quick to learn and eager to take on new challenges, delivering results independently or as part of a team. Possessing a strong background in technology, bilingual (English/Spanish), holding an Associate in Arts degree in Computer Science and an Associate in Science degree in Business Data Processing.
Work History
Unemployed - Personal Leave
Miami, FL
09/2018 - 07/2025
Had to take time off to focus on a personal health matter. Fully recovered and ready to return to work with renewed focus, professionalism, and energy.
Gulliver Schools - Data Systems Analyst - Information Technology 03/2018 - 07/2018
Our Kids of Miami-Dade and Monroe, Inc. - Business Intelligence Developer
09/2017 - 11/2017
● Assisted principals, teachers and staff with any reporting requirements Met with users to translate their report requirements into technological specifications to develop and create their reports
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Extracted the data from the server/s and formatted the reports as per the users' specifications to assist them in making senior management decisions
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Worked with 'Safehaven', the company's Microsoft Dynamics ERP and CRM software application system
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Updated and refreshed company's financial reports and departmental dashboards.
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Successfully worked on multiple projects simultaneously and was able to interface with cross-functional teams in a professional and
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*********************@*****.***
Miami, FL 33145
Bold Profile
LinkedIn Profile:
https://www.linkedin.com/in/lmh202
5?trk=contact-info
Websites, Portfolios, Profiles
Bold Profile:
https://bold.pro/my/lourdes-
hernandez-250*********
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Skills
● Email and calendar coordination
Expense management and travel
planning
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● Event and meeting facilitation
● Document preparation and reporting
Workflow optimization in office
administration
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Client and vendor relationship
management
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● Management of confidential records
Proficiency in Microsoft Office Suite
and Google Workspace
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● Technical support expertise
● Analysis of reports
● Receptionist responsibilities
● Google Workspace
● Zoom
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Gulliver Schools - Data Systems Analyst - Information Technology Miami, FL
01/2017 - 08/2017
City Of Miami Beach - Senior Information Analyst
06/2015 - 10/2016
Independent Living Systems - QNXT Analyst/Report Developer 02/2014 - 05/2015
Florida Healthcare Plus - Report Writer Specialist 01/2012 - 01/2014
Miami Dade County Courts - Computer Services Manager/Stats and Reporting Group
personable manner
Facilitated communication among senior management, teachers, parents, students, and IT to clarify report requests.
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Created and presented statistical reports to senior management to assist in strategic planning and decision
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Worked as liaison between users, managers, supervisors and senior management to create reports that would assist in major decision making in budget, payroll, compensation.
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Created Ad Hoc reports and extracted data to display in different visual formats for more accurate and decision making of the problem in question.
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Served as liaison between senior management and individual department directors in the implementation and execution of various simultaneous projects including the police and fire departments.
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Completed several budget, compensation and payroll reports for the Miami Beach Police Department and the Miami Beach Fire Department requests.
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Simultaneously supported/updated various projects to ensure deadlines were met.
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Maintained user confidence and protected operations by keeping information confidential.
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Worked with senior management to develop various financial reports for budget, payroll and compensation.
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Developed and maintained a portfolio of reports from multiple enterprise applications.
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Worked as liaison between IT and users/directors to translate their report requests and data issues to technical specifications and report creation.
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Constructed and managed multidimensional financial models to analyze company cash flows over near and long term
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Education
Miami Dade College
Miami, FL
Associate in Arts: Computer Science
Miami Dade College
Miami, FL
Associate in Science: Business Data
Processing
Miami, FL
01/2002 - 01/2011
Coordinated, monitored, supervised, documents and work on multiple tasks and projects simultaneously.
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● Provided supervision and assistance to three programmer analysts. In addition, assisted in organizing meetings with staff, end-users, department directors and judges regarding report requests, report changes, judge changes etc..
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Languages
English Spanish
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