Loss Mitigation Specialist

Xiomara Vongunden

*** *********** **.

Rockwall, TX 75087

*******@*****.***

Professional profile

A motivated and dedicated loan administrator with 15+ years of experience

satisfying customers and helping companies mitigate financial risk.

Experience

Freedom mortgage (Capital staffing)

Sep 30, 2024, to March 27-2025 (Remote)

LOSS MITIGATION SPECIALIST

Responsible for digitally combining packages and checking image for quality and accuracy in digital format and loading them into the document management system EMDS and VALERIE.

Review and update and request removal of default code and ensure the correct code is reporting.

Review and verify vested information on Title and Note and to ensure there is not active lien and that the information matches the system.

Order Titles and review and verify Ownership, legal description and determine if title is clear or have a lien, judgments before submitted to underwriter.

Selene Finance LP

Dallas, TX April 2020 – Sept 2023

LOSS MITIGATION SPECIALIST

Determines who is requesting a modification, what type of financial documents are required, and understands mortgage loan documents.

Updates and maintains a portfolio of loans to ensure CFPB timeline compliance is in accordance with Company and private label requirements.

Reviews and uploads the standard financial documents required to underwrite a file. Works closely with all levels of internal personnel throughout the loan modification intake process. Escalates facially completed financial package for underwriting review. Updates multiple screens in Selene’s system of record.

Mid America Mortgage

Dallas, TX Oct 2019 – April 2020

LOSS MITIGATION DEFAULT SPECIALIST

Collected and gathered all paperwork needed in review for workout options in a timely manner and submitted it to the underwriter. Set up files in the loss mitigation workstation quickly and accurately. Monitored and performed frequent follow-up calls with borrowers on trial modifications and doc mods to ensure conversion. Set up and draft loss mitigation workouts, forbearance, repayment plans, loan mod trial payments and implemented system updates, changes due to loss mitigation workouts. Ordered and fully reviewed title reports. Pulled credit reports, communicated loan approval to borrowers by calling the borrower and sending a pre-approval commitment letter. Sent a request to place FC on hold.

Solomon Edwards Group (Mr. Cooper)

Dallas, TX Sep 2018 – May 2019

CLAIMS RECOVERY ANALYST

Perform mortgage claim reimbursement analysis on FHA loans purchased from another servicer to determine any recoverable amounts not reimbursed by HUD. Review loan documentation in order to research errors made by the previous servicer and/or the attorney that completed the foreclosure for possible reimbursement. Analyze complex foreclosure scenarios to determine maximum recovery.

Statebridge Company LLC

Denver, CO Sep 2016 – Feb 2018_Dec 2014 – Jan 2016

LOSS MITIGATION ADMINISTRATOR

Supervised a Document Intake Team that reviewed new loss mitigation requests and submitted complete packages to the underwriter who would review for loss mitigation workout options. Researched correspondence letters through the ICMP system to take foreclosure prevention measures. Responsible for reviewing borrower financials, pausing foreclosures and executing additional loss mitigation steps within compliance requirements on the CFPB. These steps included short sales, loan modifications or deed in lieu. Worked from home September 2016 to February 2018.

Pioneered and integrated department protocols and documents

Trained the Collections & Loss Mitigation Team

From 2014 – 2016 was personally responsible for reviewing and approval of all denial letters that were sent out to borrowers.

Wells Fargo

San Antonio, TX May 2011 – Nov 2014

LOAN SERVICING SPECIALIST 3

Responded to customer inquiries and title companies regarding mortgage loans services. Took borrower financial information to see if they qualified for any loss mitigation options. Identified and resolved customer concerns, directing them to other departments where applicable. Documented and alerted supervisors to concerning trends in customer calls. Demonstrated the ability to service loan requests with respect to regulatory compliance while maintaining quality service in a fast-paced environment.

PROFESSIONAL SKILLS

First American, Tempo, Loan Serv/Sagent, FHA Connection, Credit Plus, Valerie, Visneta, Mortgage machine, Doc Velocity, SAM, and LDP.

Microsoft Office Suite, Foreclosure Guidelines, Account Reconciliation and Recovery, Freddie Mac Procedures, Loss Mitigation, Collections, Customer Service, Foreclosure, FileNet, Share Point, Black Knight Financial, MSP, Remedy Star, Yardi, Loansphere, Vendorscape and AS400 experience.

Fluent in writing, reading and speaking Spanish

ADDITIONAL INFORMATION

Highly knowledgeable Foreclosure Specialist has excellent interpersonal skills and extensive knowledge. Over 15 years of mortgage servicing experience. Understands how duties relate/integrate with others in the team/unit.

EDUCATION

Academia De Matematica Y Comercio – High School Diploma

certification

Notary Public, State of Texas

REFERENCES (Upon request)

Contact this candidate