Customer Service Associate
Resume:
Jatiya Brinson
************@*****.***
Professional Summary
Energetic and detail oriented customer lead with an exceptional ability to handle high volume settings. Skilled in scheduling appointments, managing phone inquiries, and maintaining a welcoming organized environment. Possess strong communication skills with a friendly positive attitude. Proficient in working with Microsoft office. Experience
Customer Service Associate
Food Lion Concord, NC
01/2022 - 06/2023
● Provided outstanding service to customers by greeting them warmly, addressing their inquiries, and resolving any issues or complaints efficiently. Ensure a positive shopping experience that encourages repeat business.
● Processed cash, credit, and debit transactions accurately and efficiently. Maintain a balanced cash drawer by performing regular cash counts and reconciling discrepancies promptly.
● Stayed informed about store products, promotions, and services to assist customers effectively. Provide recommendations and answer questions to enhance customer satisfaction and drive sales.
● Operate point-of-sale (POS) systems to process transactions, including scanning items, applying discounts, and issuing receipts. Ensure that all transactions are completed in a timely manner to minimize wait times.
● Assisted in monitoring inventory levels and report any discrepancies or shortages in management. Help with restocking shelves and organizing merchandise to maintain a clean and inviting shopping Environment
● Educate customers about current promotions, loyalty programs, and discounts. Ensure that all promotional pricing is applied correctly during transactions to maximize customer savings and store Profitability.
Customer Service(Medical Supply)
Life Alert Kannapolis NC
06/2023 - 09/2024
● Providing introductory information to prospective and new customers
● Ensuring that consumers are satisfied with products or services by
● handling complaints and inquiries
● Following up with clients or customers by phone or email to check
● that they’re still satisfied with their purchases
● Letting patrons know about additional products or services that
● might benefit them
● Determining the quickest, most effective ways to answer a client’s
● or customer’s questions
Bakery Clerk
Lowes Foods Concord NC
05/2024 - Present
● Assisted with the preparation and baking of a variety of baking items, including breads, pastries, and desserts, following established recipes and procedures.
● Operated bakery equipment safely and effectively, including mixers, ovens, and dough sheeters.
● Demonstrated proficiency in food handling, portion control and presentation to ensure high-quality products and customer satisfaction.
● Packaged and displayed bakery products attractively, maintaining visual appeal and freshness.
Education
Northwest Cabarrus High School
Diploma 2024
Skills
● Digital Literacy
● Problem-solving
● Teamwork
● Adaptability
● Critical Thinking
● Multitasking
● Customer service
● Self-Management
● Professionalism
● Phone etiquette
Certifications
ServSafe
References available upon request
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