Customer Service Houston Tx
Resume:
Hello
I’m Jennifer Suastes
Houston TX 77064
***************@*****.***
Skills
● Keyboarding
● Eclinicals
● Microsoft Word
● Pharmacology
● Vital Signs
● Terminology
● Phlebotomy
● Medi-soft (Practice Management Program)
Experience
Memorial Hermann Hospital, Houston Tx - Student Intern November 8 2016 - May 17 2017
● Helped patients
● Studied front desk customer service
● Learned the ins and outs of working in a fast paced environment while keeping calm and using my customer service skills
● Studied phlebotomy and anatomy
● Learned how to perform vital signs such as taking blood pressure, height, weight, temperature. Bingle Chiropractors Clinic, Houston Tx - Student Externship October 9 2018 - November 27 2018
● Greeted patients
● Scheduled appointments
● Help assist Doctor with therapy on patients
● Maintain a clean area
● Learned how to perform vital signs
● Called patients for follow-up need
Spring Branch Community Health Center, Houston Tx - Certified Medical Assistant May 13 2019 - June 09 2021
● Obtain medical history, vital patients.
● Familiar with eClinicalWorks
● Set up and assist with Gynecological procedures; birth control devices, colposcopy & cryotherapy and biopsy.
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● Prepare and distribute schedules for the OB department.
● Administer vaccines, patients blood, and urine samples.
● Maintained HIPPA at all times.
● Organize and prepare Lesson plans, educational material and supplies for the Centering Program for OB patients. After the first year of the Centering program we were able to see the improved rate in reduction of preterm labor by 96%. 98% of the patients were able to breastfeed, increasing health outcomes for the baby's lives long-term.
Continued Education courses and tests via Health Stream. Stellar Women’s Care- Certified Lead Medical Assistant,NRCMA February 2022 - Present
● Obtain medical history, vital patients.
● Managed the clinic
● Trained all new hires
● Answered phone calls and scheduled patients.
● Ensure an efficient patient flow; room patients in a timely manner
● Verified insurances and checked benefits for patients
● Collected copays
● Familiar with eClinicalWorks for 4 years
● Process medication refills.
● Prepare, clean and sterilize instruments and maintain equipment;
● Very familiar with OB patients and what's needed during their pregnancy ( 1st ob, AFP, Anatomy Scan, 1hourGTT, GBS Swab, & cervix check during last few weeks.
● Set up and assist with Gynecological procedures; birth control devices, colposcopy, cryotherapy, endometrial biopsy, sonohysterogram(SIS), & hysteroscopy. And also BioTE (female & male)
● Schedule surgeries for GYN patients at hospital and also Cesareans/Inductions for OB.
● Inventory supplies and stock exam rooms
● Respond to patient requests for telephonic support (Lab results, faxing records to specialists, pre authorizations, etc.)
● Assist with pre and post-op care.
● Administer vaccines, patients blood, and urine samples ( Urinalysis and Pregnancy Test)
● Verified charts before clinic and put in orders for provider as needed
● Filled out all forms including FMLA, referrals, etc
● Maintained HIPPA at all times.
● Comply with company practice, and policies.
Education
Northwest Educational Center, Houston Tx - Medical Assistant Certificate Fall 2018
● Anatomy and Physiology
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● Medical Law and Ethics
● Physiology/Human Relations
● Medical Billing and Coding
● Job Readiness
● Medical Clinical Procedures
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