Customer Service Front Desk

LaJhia Lindsey

Minneapolis, MN *****

n *******@*****.*** n 612-***-****

Professional Summary

Dedicated Administrative Professional with over 8 years of experience providing high-level office support across corporate, hospitality, and logistics environments. Skilled in managing administrative functions, coordinating operations, and delivering outstanding customer service. Known for exceptional organizational skills, multitasking ability, and attention to detail. Adept at streamlining office processes, supporting executive teams, and maintaining confidentiality in all aspects of business operations. Professional Experience

Co-Founder & Operations Manager

Mr. & Mrs. Exotic LLC – Mounds View, MN

March 2022 – Present

• Oversee daily operations of a minority-owned logistics and freight delivery business.

• Manage scheduling, dispatching, and documentation for hotshot trucking services.

• Handle invoicing, contracts, and customer communications.

• Maintain compliance with DOT and MC regulations.

• Coordinate hiring, payroll, and administrative functions for company staff. Administrative Assistant

Mad City Windows & Baths – New Brighton, MN

September 2022 – March 2025

• Managed office operations including scheduling, filing, and order processing.

• Provided direct administrative support to the Production Manager.

• Handled client records and account information accurately and confidentially.

• Maintained supply inventory and streamlined communication between departments.

• Delivered exceptional customer service to clients and contractors. Ambassador (Administrative Support)

Roth Staffing Companies – Minneapolis, MN

October 2021 – Present

• Supported internal teams with office coordination and client communication.

• Processed data entry tasks, scheduling, and administrative workflows.

• Assisted in onboarding and training new team members. Front Desk Supervisor

Marriott International – Bloomington, MN

November 2019 – June 2020

• Supervised front desk operations including check-ins, reporting, and guest relations.

• Coordinated staff scheduling and ensured smooth day-to-day operations.

• Provided leadership and training to front desk associates. Night Auditor / PBX Operator

Hyatt Regency – Minneapolis, MN

January 2017 – August 2019

• Balanced daily hotel accounts and verified revenue totals.

• Managed guest billing, reservations, and issue resolution overnight.

• Prepared detailed financial and occupancy reports for management review. Visual Merchandiser / Stocker

Old Navy & World Market – Roseville, CA

2012 – 2017

• Created in-store visual displays and merchandising layouts.

• Maintained stock levels and ensured quality control.

• Supervised small teams and assisted customers with product selection. Education

High School Diploma

Kenwood Academy – Chicago, IL

Core Skills

• Office Administration & Coordination

• Microsoft Office Suite (Word, Excel, Outlook)

• Data Entry & Record Management

• Payroll & Scheduling

• Customer Service & Client Relations

• Team Leadership & Training

• Multitasking & Time Management

• Travel & Logistics Coordination

• Compliance & Reporting

• Remote Work Software & Communication Tools

References

Available upon request.

Contact this candidate