Technical Support Customer Service
Resume:
Cover Letter
Martin Brusnahan
Reidsville, NC 27320
************@**********.***
[Today’s Date]
Hiring Manager
[Company Name]
[Company Address]
Dear Hiring Manager,
I am excited to apply for a remote customer service or technical support position with your company. I bring 38 years of experience as a machinist, where I honed problem-solving skills, technical expertise, and the ability to communicate complex information clearly and effectively.
A few years ago, I lost both of my legs due to medical complications. While this life-changing event has prevented me from continuing in the machine shop, it has not diminished my drive to contribute and succeed. I am fully capable of working from home and eager to apply my dedication, strong work ethic, and computer proficiency to assist customers and support your team.
My background includes decades of troubleshooting, precision work, and working with technical documentation, all of which translate well into providing excellent customer experiences. I am comfortable with computers, typing, and Microsoft Office, and I am a quick learner of new software systems.
I would welcome the opportunity to bring my skills, reliability, and determination to your organization. Thank you for considering my application—I look forward to the possibility of contributing to your team.
Sincerely,
Martin Brusnahan
Resume
Martin Brusnahan
8861 NC Hwy 87
Reidsville, NC 27320
************@**********.***
Professional Summary
Dedicated, detail-oriented professional with 38 years of experience in precision technical work. Skilled in problem-solving, technical communication, and customer support. Proficient with computers and motivated to provide excellent remote service. Recently transitioned to remote work following a disability, demonstrating adaptability and commitment to continued professional contribution.
Skills
- Customer service and technical support
- Strong communication and troubleshooting
- Microsoft Office (Word, Excel, Outlook)
- Typing and computer proficiency
- Technical documentation and blueprint reading
- CNC programming and machine setup (legacy experience) Work Experience
Machinist / CNC Programmer Various Machine Shops 1982 – 2020
- Operated and maintained manual and CNC machines with high accuracy.
- Interpreted complex blueprints and technical documents to meet strict specifications.
- Trained and mentored new employees on equipment and safety procedures.
- Developed strong problem-solving skills to resolve production issues efficiently. Education & Training
- Completed extensive training in manual milling, lathes, CNC programming, and machine setup.
- Ongoing self-education in computer applications and technology.
Contact this candidate