Human Resource Customer Experience

BELINDA KONADU

OSEI

(HR OFFICER/ADMINISTRATOR)

PROFILE

Looking to join a

progressive organization as

a Human Resource person

or an Administrator

working alongside with

more seasoned professionals

to provide quality

administrative support in

the human resources

department as well as obtain

further learning experience

in the field.

CONTACT

PHONE:

+233-*********

+233-*********

EMAIL:

oseibelindakonadu@gmail.c

om

DIGITAL ADDRESS: GW-

0018-6745 (AMANSAMAN-

ABEASE)

HOBBIES

Reading

Watching movies

Cooking

Singing

EDUCATION

University of Education, Winneba-Ghana

2014 – 2018

Bachelor of Business Administration in Human Resource Management (DEGREE)

Universal Talents Multimedia

2011-2012

Computer Studies

Oda Senior High School

2007-2011

Business (WASSCE)

Kwame Nkrumah Memorial Junior High School

2004-2007

Basic School (BECE)

WORK EXPERIENCE

Top Tours Ghana Limited, Pokuase- Greater Accra.

Secretary/Administrator (JULY, 2024 –APRIL, 2025)

Scheduling: Use tools like Google Calendar

or Outlook to schedule meetings and

appointments

Managing travel: Arrange travel and

transportation for clients

Handling phone calls: Answer and redirect

phone calls, and respond to emails

Maintaining files: Organize documents and

paperwork, and develop and maintain a filing

system

Preparing reports: Assist with preparing

reports, memos, letters, and forms

Providing support: Provide general support to

visitors, and act as a point of contact for

clients

Updating policies: Update and maintain

office policies and procedures

Ordering supplies: Order office supplies and

research new deals and suppliers

Maintaining contact lists

Ultimatesag Majesty Works, Koforidua - Eastern Region. Administrator/Supervisor (FEB, 2021 – JUNE, 2024)

Interview and assess job candidates.

Manage compensation and benefits plans.

Oversee employee attendance and working

schedules, including paid time off, overtime

and breaks.

Onboard new hires.

Report on employee turnover rates.

Organize employee records, like contracts,

paying special attention to work.

Attend to Customers.

Supervises Junior Staff.

Report to the Manager.

Prepare price quotations.

Responding to all social media handles.

Responding to all incoming and outgoing

correspondence.

Filing of all documents in alphabetical

order.

Prepare tender documents on behalf of the

Manager.

Attend business meetings on behalf of the

Manager.

Solve customer’s complaint in the absence of

the Manager.

Ghana Library Authority, Koforidua - Eastern Region Library Assistant- (Children and ICT Department -

National Service) SEPT, 2018 – JULY,2020

Shelving of books

Taking records at the counter

Answering readers' enquiries

Promoting the library's resources to users

Taking children through specialized vacation

classes

Carrying out of printing, photocopying and

scanning jobs for the library staff as well as

patrons of the library

Ghana Airports Company Limited, Accra – Greater Accra Internship - Administrative Assistant to the Director of Aviation (SEPT, 2017 – DEC, 2017)

Writing of memos on behalf of the director

Answering calls and liaising with clients.

Making sure all relevant hard copy

documents are filed accurately while soft

copies are saved correctly on the office

system.

Sourcing and ordering for stationery and

office equipment.

Carrying out photocopying, scanning, and

printing as necessary.

Taking incoming correspondences to the desk

of the director while all outgoing

correspondences are distributed to their

various post.

Preliminary drafting of reports on director’s

behalf.

Making sure inquiries are attended to.

SKILLS

Microsoft Office Suite (Word, Excel, Power

Point, Access)

Typing (40 wpm)

Awesome Interpersonal skills

Good knowledge of secretarial and

administrative skills

Ability to work with little or no supervision

Ability to work under pressure

Good listener

Team builder

REFERENCE

Nyarko Isaac Adu - School of Business Education University of Education, Winneba Senior Lecturer

*****@***.***.**

+233 (0-242******

Madam Ashie Augustina Adei - School of Business Education University of Education, Winneba Senior Lecturer

+233 (0-242******

Mr. Sintim Henry Theodore - Ghana Education Service District Director of Education - Birim South

+233 (0-244******

Dr. Rev. Asiama Kwame Bediako - Charismatic Believers Church Int East Legon Accra Head Quarters Branch Resident Pastor

*****.******@*****.***

+233 (0-244******

Mrs. Asiama Florence Agyapomaa - Ghana Airports Company Limited Airside Operations Officer

******************@*****.***

+233 (0-243******

Contact this candidate