Customer Service Store Manager

Georgene Chiarizio

443-***-**** *********@*****.*** 6150 Telegraph Road, Elkton MD 21921

Career Objective

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, invoicing and database management. Recognized for exemplary customer service and team collaboration. Professional Experience

Nonantum Veterinary Clinic, Landenberg, PA

Customer Service Representative, June 2023 – Present

• Hands-on experience in medical records management and clinical procedures associated with animal care.

• Educated clients on state-mandated vaccines and preventative care.

• Managed and maintained schedule for 14 veterinarians and specialists.

• Collaborated with veterinary staff to ensure smooth workflow and exceptional customer service.

• Managed front desk operations, including greeting clients, answering phone calls and email inquiries.

• Processed payments and maintained accurate financial records.

• Handle complicated appointments with specific details to ensure clients are satisfied. Yankee Candle, Lancaster, PA

General Store Manager, June 2022 – June 2023

• Implemented new policies and procedures according to company guidelines and objectives.

• Enhanced customer satisfaction and store operations through relationship building and daily problem solving.

• Ensure compliance with all safety regulations and procedures within the store.

• Reviewed financial statements, sales and activity reports to measure productivity or goal achievement.

• Delegate work to staff, setting priorities and goals.

• Established store tactics and strategies to achieve operational performance and sales goals.

• Built relationships with key customers to grow business networks and locate new opportunities.

• Update and maintain signage and displays.

• Use excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

• Prepare schedules and assign team members to specific duties based on experience. Tilly’s, Collegeville, PA

General Store Manager, April 2021 – June 2022

• Driving and delivering store Key Performance Indicators.

• Hired and trained 15 plus employees for store expansion.

• Trained and developed new stores managers within the company.

• Exceeded sales goals and accomplished business objectives by offering excellent customer service.

• Developed weekly schedules per payroll guidelines while accounting for employee and store needs.

• Plan and implement all seasonal floor sets to ensure they meet company standards and deadlines. Versona, Lancaster, PA

General Store Manager, February 2020 – April 2021

• Maintained high evaluation scores for audits, quality control and mystery shops above company goal.

• Maintained a high level of standards for employee service and knowledge.

• Recruited, interviewed, hired, developed, evaluated, coached, and counseled employees in my store along with other stores in the company.

• Maintained store’s visual standards and merchandising.

• Ensured payroll expectations were compliant, and deadlines were met to strive for 100 % accuracy and compliance in cash flow and inventory levels.

Platinum Hair Salon and Skin Spa / Platinum Hair Solutions, Trappe, PA Salon Coordinator / Office Manager, August 2019 – February 2020

• Coordinated salon’s master schedule, managing client appointments, personal schedules and promoted events.

• Organized inventory of supplies needed for daily operations at the salon.

• Maintained cleanliness of the salon area by ensuring that all equipment was properly sanitized before use.

• Processed invoices associated with purchases made by the salon staff or customer.

• Answered incoming calls promptly and effectively routed them to appropriate personnel.

• Supervised waiting area to maintain cleanliness and welcoming atmosphere.

• Checked guests in promptly for appointments.

• Opened salon to prepare for daily demands by setting up registers, counting funds and organizing supplies. Charming Charlie, Collegeville, PA

General Store Manager, May 2015 – August 2019

• Analyze sales and activity reports and other performance data to measure productivity and goal achievement.

• Manage staff, preparing work schedules and assigning specific duties.

• Determine staffing requirements and interview, hire and train new employees or oversee those personnel processes.

• Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.

• Direct the planning and implementation of visual merchandising, marketing and product strategies.

• Plan and direct activities such as sales promotions, coordinating with other team members as required. Justice, Cherry Hill, NJ

Assistant Manager, Mar 2009 – May 2015

• Prepare and review operational reports and schedules to ensure accuracy and efficiency.

• Build and development of high performing sales associates.

• Ensure adherence to all store policies and procedures.

• Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.

• Assign employees to specific duties.

Dr. Krishna Sampath, MD and Associate, Philadelphia, PA Office Manager, Apr 2002 – Mar 2009

• Perform various clerical or administrative functions such as ordering and maintaining an inventory of supplies.

• Prepare and review operational reports and schedules to ensure accuracy and efficiency.

• Acquire, distribute, and store supplies.

• Plan, administer and control budgets for contacts, equipment and supplies.

• Hire and terminate clerical and administrative personnel.

• Answer telephone calls and direct calls to appropriate staff.

• Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.

• Greeting visitors, ascertain the purpose of visiting and direct them to appropriate staff.

• Complete insurance or other claim forms.

• Receive and route messages or documents such as laboratory results to appropriate staff Education

Abraham Lincoln High School, Philadelphia PA

• High School Diploma (Jun 1992)

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