Customer Service Data Entry

Sonya Wilson

682-***-**** **********@*****.*** Roanoke, TX 76262

Professional Summary

Remote-ready administrative and invoicing professional with recent QuickBooks experience and a strong background in HRIS, benefits administration, and insurance. Skilled at billing, account reconciliation, training, and documentation. Organized, detail-oriented, and trusted with high-level system access (PeopleSoft), with proven ability to work independently and deliver accurate results in fast-paced environments.

Core Skills

• QuickBooks Invoicing & Payroll

• Accounts Receivable / Collections

• Microsoft Office (Word, Excel, Outlook)

• Customer Service & Communication

• Administrative Support & Data Entry

• HRIS (PeopleSoft), Benefits Administration

• Crystal Reports & Query Reporting

• Training & Documentation Development

• Remote Collaboration Tools (Zoom, Google Workspace, Slack) Experience

Invoicing Associate – Texas Appliance Installers, Haslet, TX Apr 2020 – Present

- Issued and tracked 200+ invoices monthly using QuickBooks, ensuring accurate billing and timely payments.

- Applied customer payments against outstanding invoices, maintaining up-to-date financial records.

- Updated client information in billing systems, improving data accuracy and reducing errors.

- Communicated with customers via phone and email to resolve billing questions and support collections.

Housekeeper – Private Employer, Westlake, TX

Apr 2016 – Apr 2020

- Independently managed household cleaning and organization with discretion and reliability.

- Maintained supplies and ensured safe, orderly environments. Packer – Private Employer, Azle, TX

Aug 2011 – Apr 2016

- Prepared and packed household belongings for relocation, ensuring proper labeling and damage prevention.

- Supported efficient logistics and safe transportation of client property. Office Manager / Administrative Support – Tri County Mechanical, TX 2004 – 2011

- Solely managed office operations for a heating & A/C business, overseeing payroll, scheduling, dispatching, and customer service.

- Answered high-volume calls, coordinated service appointments, and maintained customer records.

- Oversaw invoicing and bookkeeping in QuickBooks, managing accounts payable/receivable.

- Directed advertising and marketing efforts to expand local business visibility. HRIS & Benefits Administrator – DynCorp International 1998 – 2004

- Maintained employee records and benefits data in PeopleSoft HRIS, ensuring accuracy across multiple government contracts.

- One of only three employees in the corporation authorized to perform system corrections in PeopleSoft, trusted with access beyond executives and payroll staff.

- Developed and delivered training materials and user guides for new employees performing HRIS data entry.

- Conducted training sessions and provided system support to improve adoption and accuracy.

- Generated HR and benefits reports using Query and Crystal Reports for management.

- Supported benefits administration, including enrollments, changes, and employee inquiries. Insurance Administration – TPA & Transport Life Insurance Prior to 1998

- Processed employee insurance claims and maintained HIPAA-compliant records for policyholders.

- Assisted with benefits enrollment, policy administration, and customer service inquiries.

- Collaborated with carriers and providers to resolve discrepancies and ensure timely claims resolution.

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